Sonar asking for Sign-in, but Sign-in is timing out

[Steve Moddelmog]

Argh - Working on something I'm really excited about, have a new idea for the project, and suddenly there's a sign-in request.  When I attempt to sign in, the login page times out repeatedly with "We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error."  This is what is wrong with subscription-based software.

[Variorum]

Looks like Bandlab login is down (since around 11:30 AM EST)

[user905133]

32 minutes ago, Steve Moddelmog said:

When I attempt to sign in, the login page times out repeatedly with "We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error."  This is what is wrong with subscription-based software.

For the better part of the past week, I have been trying to access customer support web pages for a different company. Based on internet posts in other forums, I am not the only one having these issues.  Website seems to have connection issues with people trying to reach various customer services, but the server is not down, and connections are "iffy" at best.

For me, in addition to website access a standalone utility for the other company cannot maintain a connection.  

Based on an online search for the issue, I am guessing that it might be related to a known, fairly recently discovered issue with some internet / Microsoft changes.  Not sure if it is related to the AWS issue from the week(s) before.

A number of people have reservations about subscription-based software, but with the other company's issue I have been having, it has more to do with account/license internet logins/access/verification. 

If you had said,  "This is what is wrong with subscription-based software that uses the internet to verify licenses, provide customer support, access consumer accounts, etc."  I would agree!!!!

Edited 11 hours ago by user905133
fixed typos

[Skyline_UK]

Same here - really important project underway!!  😢😡  I need to sign in!  (17:22 here in the UK).  Bakers, please at least tell us what the heck is wrong!!

[Dan Van Schindel]

I'm experiencing the same.

[Chaps]

I can't log in to Bandlab either but I opened a project in Sonar free and it seems unaffected by the fail log in.

[Cognessence]

I am having the same issue. Paid version.

I'm really done with subscription based software / this era of how technology lasts and is paid for. I miss the days of buying a product, entering a serial number, and it working from there on (at least until machine death, usually many years later.)

Edited 10 hours ago by Cognessence

[Steve Moddelmog]

6 minutes ago, Chaps said:

I can't log in to Bandlab either but I opened a project in Sonar free and it seems unaffected by the fail log in.

So people using Sonar's free version can work on and save projects, but those of us who have paid for the product cannot save anything??  There's no way to use Sonar free if you already have a paid account, is there?

[Murray Webster]

Same here. Joke.

Also, I was travelling for the last 4 days and Waves de-authorisation was down, so I couldn't even authorise my laptop.

M

[Steve Moddelmog]

56 minutes ago, user905133 said:

For the better part of the past week, I have been trying to access customer support web pages for a different company. Based on internet posts in other forums, I am not the only one having these issues.  Website seems to have connection issues with people trying to reach various customer services, but the server is not down, and connections are "iffy" at best.

For me, in addition to website access a standalone utility for the other company cannot maintain a connection.  

Based on an online search for the issue, I am guessing that it might be related to a known, fairly recently discovered issue with some internet / Microsoft changes.  Not sure if it is related to the AWS issue from the week(s) before.

A number of people have reservations about subscription-based software, but with the other company's issue I have been having, it has more to do with account/license internet logins/access/verification. 

If you had said,  "This is what is wrong with subscription-based software that uses the internet to verify licenses, provide customer support, access consumer accounts, etc."  I would agree!!!!

I get your last point, but it seems much more common for subscription-based software to periodically re-verify since it has to have some way to make sure your subscription is current.  So that's why I'm criticizing the subscription model.

[AxlBrutality]

Just want to confirm that I'm having the same issue.  Session expired, asking for sign-in, but sign-in won't complete and times out.

However, I'm using the free version (finishing up the last of my already-in-progress projects in Sonar before moving to Cubase) and can confirm that it doesn't actually seem to affect the session.  It's allowing me to record, export, and save (although I'm not sure I want to take the risk and actually close it?  Lol.)

Edit:  Held my breath and closed/reopened and saving does indeed actually work.

Edit 2:  Interesting behavior, now instead of timing out it just immediately throws an error (both on webpage and in-session) for a failed sign in.

Edited 10 hours ago by AxlBrutality

[Brian Walton]

 

Same - and FYI on the error:

 

[Chaps]

1 hour ago, Steve Moddelmog said:

So people using Sonar's free version can work on and save projects, but those of us who have paid for the product cannot save anything??  There's no way to use Sonar free if you already have a paid account, is there?

If it were me I would delete the Bandlab cookies and clear the cache in the browser I use to authenticate Sonar and then try to open Sonar again. Can't hurt to try.

[Jesse Jost]

Microsoft Azure services are down, which is affecting BandLab services. You can monitor Azure service status here. Unfortunately this is affecting companies around the world. Hopefully it will come around shortly.

[Canopus]

1 hour ago, Steve Moddelmog said:

So people using Sonar's free version can work on and save projects, but those of us who have paid for the product cannot save anything??  There's no way to use Sonar free if you already have a paid account, is there?

Sure. Create a second BandLab account and use that one for the free tier. 

[Chaps]

3 minutes ago, Canopus said:

Sure. Create a second BandLab account and use that one for the free tier. 

That might be hard to do if the BandLab site can't be accessed.

[Canopus]

Just now, Chaps said:

That might be hard to do if the BandLab site can't be accessed.

Right now, of course. But maybe something to think about for the future.

[Chaps]

Just now, Canopus said:

Right now, of course. But maybe something to think about for the future.

Yeah, that's what I would do if I had a BandLab subscription.

[Canopus]

Just now, Chaps said:

Yeah, that's what I would do if I had a BandLab subscription.

That's what I have, and I do have a BandLab subscription. 

[Simon Wilkinson]

1 hour ago, Steve Moddelmog said:

So people using Sonar's free version can work on and save projects, but those of us who have paid for the product cannot save anything??  There's no way to use Sonar free if you already have a paid account, is there?

Exactly this - I'm on the paid subscription but because of the server issue I can't sign in and it won't let me save any work I do (plus things like my custom layouts are all gone until it lets me authorise again). There should really be some fallback method to login/authorise if they're going to stick with the unpopular subscription model.