Jump to content

Helpdesk doesn't seem to be reciving my replies. Ticket (#2030557) Closing Soon


Kamikaze

Recommended Posts

I logged a call over a week ago, and received a reply with days. I replied twice that day. I received a further email saying that I hadn't responded, so I confirmed I replied twice and a further email today saying they would close the ticket due to no response.

I wonder if my email coming from Vietnamese IP is being treated as spam of something. 

I thought maybe I could log a call saying this, but the check box at the end tells me it will not put me in touch. So I'm unsure what to do next. 

 

image.png.690c6d7c859f7e3ed5b5503fb5614271.png

Link to comment
Share on other sites

Hi Kamikaze,

We're sorry for the frustration. We've been interacting with your ticket no. 2030557, but noticed that we did not get a recent reply. Can I check with you if you've been reaching out to us via our Submit A Request or through our email at support@cakewalk.com?

The screenshot above shows you're trying to file a bug report via the Help Menu. These reports will only be sent to our developers and not through support.

Nevertheless, I've created a follow-up with ticket no. 2038073, and you should be able to reach out to us there.

Let me know how it goes.

Link to comment
Share on other sites

4 hours ago, Ashwin Rao said:

Hi Kamikaze,

We're sorry for the frustration. We've been interacting with your ticket no. 2030557, but noticed that we did not get a recent reply. Can I check with you if you've been reaching out to us via our Submit A Request or through our email at support@cakewalk.com?

The screenshot above shows you're trying to file a bug report via the Help Menu. These reports will only be sent to our developers and not through support.

Nevertheless, I've created a follow-up with ticket no. 2038073, and you should be able to reach out to us there.

Let me know how it goes.

I can't remember 2030577 how I logged it. The screen shot came from using the Report a Fault from Sonars drop down menu taking me here.

https://docs.google.com/forms/d/e/1FAIpQLSdvYL5RiWzBJhWyDE7_cHS7Noe6WLrWVVu57SedhMf4R2SG7w/viewform

I replied via email to 2030577 to Lois 4 times.

I've just seen you email for 2038073. I'll reply to see if that's working. 

 

Thanks for the response 

 

 

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...