Cant access paid features

[Richard Wikstrand]

I have paid for membership. But when I try to install the Prochannel Modules Cakewalk Product center tells me to either continue evaluation or get membership. When I press the get membership I get a message that I am allready a member, but I am still not allowed to download and install Prochannel Modules, Overloud or Session Drummer. Anybody else experiencing these issues?

[msmcleod]

@Richard Wikstrand - please contact support@cakewalk.com

[Gary Cearlock]

I had this exact same problem.  I paid for Membership, but Sonar wouldn't recognize it and kept asking me to join.  When I pushed the button to join, it would tell me I'm already a member, putting me through a vicious loop.  However, something finally occurred to me:

When I initially signed in, I used my original username and password.  During the upgrade process, I was asked to create a "Profile" name and password, which I assumed would be separate and used only for online file sharing, etc.   However, after trying every method I could think of, I finally logged out of Bandlab, then logged back in with the new Profile name and password, and this worked.  Membership was recognized, and I was able to download all the new features.

Hope this helps.