Larry Shelby Posted June 15 Share Posted June 15 It says the site is "under maintenance" but it's been a week.... https://www.bestservice.com/ 1 Link to comment Share on other sites More sharing options...
LAGinz Posted June 15 Share Posted June 15 Hope it’s nothing significant. They are good guys. 2 Link to comment Share on other sites More sharing options...
Technostica Posted June 15 Share Posted June 15 (edited) If it was bankruptcy I suspect it would be formally announced, so maybe a ransomware attack. Edited June 15 by Technostica 1 Link to comment Share on other sites More sharing options...
Amicus717 Posted June 16 Share Posted June 16 Their Facebook page is still showing a little bit of activity, and they responded to a request yesterday for clarification on their status -- but only with a copy-and-paste of the website message. I've invested a chunk of money in their libraries, and that just makes me nervous... 1 Link to comment Share on other sites More sharing options...
Fleer Posted June 16 Share Posted June 16 I hope they don’t go the way of the dodo, or Times+Space. 3 Link to comment Share on other sites More sharing options...
Nitrate Audio Posted June 16 Share Posted June 16 8 hours ago, Fleer said: I hope they don’t go the way of the dodo, or Times+Space. its starting to look like it 1 Link to comment Share on other sites More sharing options...
Technostica Posted June 16 Share Posted June 16 This was posted on VIC: "From all I know, I just can say: don't panic, they will be back." Chris Hein 2 Link to comment Share on other sites More sharing options...
Max Arwood Posted June 16 Share Posted June 16 What is VIC? https://vi-control.net thanks 1 Link to comment Share on other sites More sharing options...
Technostica Posted June 17 Share Posted June 17 They have updated the website to show this: Our website is currently unavailable due to a technical incident. We're working hard to get everything back up and running as quickly as possible. Data security and the protection of your information are our top priorities. We're in close collaboration with a team of skilled IT experts to find a fast and secure solution. We truly appreciate your support and patience! If you have urgent questions, you can reach us from Monday to Friday by phone at +49 89 45228920 (from 10am to 5pm, UTC+1). 2 Link to comment Share on other sites More sharing options...
Carl Ewing Posted June 17 Share Posted June 17 36 minutes ago, Technostica said: They have updated the website to show this: Our website is currently unavailable due to a technical incident. We're working hard to get everything back up and running as quickly as possible. Data security and the protection of your information are our top priorities. We're in close collaboration with a team of skilled IT experts to find a fast and secure solution. We truly appreciate your support and patience! If you have urgent questions, you can reach us from Monday to Friday by phone at +49 89 45228920 (from 10am to 5pm, UTC+1). I gotta see the back end of their website. I can't imagine a scenario - other than a ransomware attack where they had essentially zero security or fallback protocols - that would take a business website down for a full week. "I'm sorry, we made no sales this week because our website is down." You'd never get a bank loan ever again lol. Link to comment Share on other sites More sharing options...
Scott R. Garrigus Posted June 17 Share Posted June 17 (edited) Sounds like it may have been a data breach. It can definitely take some time to figure these out. Edited June 17 by Scott R. Garrigus Link to comment Share on other sites More sharing options...
Nitrate Audio Posted June 17 Share Posted June 17 3 hours ago, Scott R. Garrigus said: Sounds like it may have been a data breach. It can definitely take some time to figure these out. yup. thats what it seems like to me. hopefully no credit card info is stored on their old system. Link to comment Share on other sites More sharing options...
bluzdog Posted June 17 Share Posted June 17 2 hours ago, Nitrate Audio said: hopefully no credit card info is stored on their old system. It's not fool proof but that's why I use Paypal for online purchases. I feel like the fewer places that get my info, the better. 8 Link to comment Share on other sites More sharing options...
Salvatore Sorice Posted June 18 Share Posted June 18 Paypal sounds like a good idea for plugin / software purchases - I'll have to try that going foward! One thing I've ALWAYS done - and highly recommend if your credit card offers it - is to use a Virtual Card number for ANY subscription service. That allows you to set the maximum amount that can be charged, and in the case of those pesky annual subscription charges, you can set the allowed amount to $1 after the first charge. Then when they try to renew, it fails, and they email you, decide if you want to re-up. If you do, just adjust the allowable charge amount so it goes through. 3 5 Link to comment Share on other sites More sharing options...
ToneDeF Posted Thursday at 11:12 PM Share Posted Thursday at 11:12 PM If you read English, you are being informed that an IT incident occurred and skilled IT experts have been brought in. If you read German, you are being informed that an IT incident occurred and skilled IT security experts have been brought in. Therefore, it is more of an IT security problem to German speaking people; English speaking folks can rest easier in ignorant bliss. 😅 2 Link to comment Share on other sites More sharing options...
JT music Posted Thursday at 11:24 PM Share Posted Thursday at 11:24 PM It reminds me of the time that something happened to JRRSHOP, and after the problem was resolved, all customer purchase data was removed from the page. Let's hope this isn't the case with Bestservice. 😱👎 1 Link to comment Share on other sites More sharing options...
ToneDeF Posted Friday at 12:24 AM Share Posted Friday at 12:24 AM 58 minutes ago, JT music said: It reminds me of the time that something happened to JRRSHOP, and after the problem was resolved, all customer purchase data was removed from the page. Let's hope this isn't the case with Bestservice. 😱👎 Argh!!! 🤦♂️ I have unused EZKeys generic product keys there (that I of course did not bother to copy down because I could always log in to Best Service to see them). 1 Link to comment Share on other sites More sharing options...
MusicMan Posted Friday at 01:03 AM Share Posted Friday at 01:03 AM 37 minutes ago, ToneDeF said: Argh!!! 🤦♂️ I have unused EZKeys generic product keys there (that I of course did not bother to copy down because I could always log in to Best Service to see them). You will normally have any redemption keys in your emailed invoice from Best Service when you made your purchase, so you should be fine. Link to comment Share on other sites More sharing options...
Promidi Posted Friday at 01:21 AM Share Posted Friday at 01:21 AM 55 minutes ago, ToneDeF said: Argh!!! 🤦♂️ I have unused EZKeys generic product keys there (that I of course did not bother to copy down because I could always log in to Best Service to see them). This is why I keep all emails after making purchases. I have some emails going back to 1998. 2 Link to comment Share on other sites More sharing options...
ToneDeF Posted Friday at 01:29 AM Share Posted Friday at 01:29 AM (edited) 28 minutes ago, MusicMan said: You will normally have any redemption keys in your emailed invoice from Best Service when you made your purchase, so you should be fine. The operative word being normally. I do have the emailed PDF invoice, but unfortunately for me, it helps me not: Edited Friday at 01:32 AM by ToneDeF 1 Link to comment Share on other sites More sharing options...
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