Brian Walton Posted Wednesday at 07:16 PM Share Posted Wednesday at 07:16 PM Website to open a ticket seems busted too. I've been a massive proponent of TONEX (own multiple pedals as well as the software). But this was an unbelievable disappointment taking it out of the box and it won't even turn on after waiting well over a month after the initial pre-order was supposed to close. 3 Link to comment Share on other sites More sharing options...
IK Multimedia Posted Wednesday at 09:04 PM Share Posted Wednesday at 09:04 PM Sorry about the ticket thing, our IT staff is aware of site issues and is working on them. In the mean time could you PM me your IK username and order number and I'll see what's going on? We will take care. 5 Link to comment Share on other sites More sharing options...
Brian Walton Posted Wednesday at 09:41 PM Author Share Posted Wednesday at 09:41 PM 37 minutes ago, IK Multimedia said: Sorry about the ticket thing, our IT staff is aware of site issues and is working on them. In the mean time could you PM me your IK username and order number and I'll see what's going on? We will take care. Yes, thank you. 1 Link to comment Share on other sites More sharing options...
IK Multimedia Posted 20 hours ago Share Posted 20 hours ago I verified with our Support Manager that your issue is being handled with urgency. 4 Link to comment Share on other sites More sharing options...
Mr No Name Posted 19 hours ago Share Posted 19 hours ago Ik multimedia are one of the better companies imo, make some very good plug ins at a decent price, not tried their physical equipment. Hopefully you just got a dodgy unit and it's not a major manufacturing fault at the factory, that would be a disaster. Link to comment Share on other sites More sharing options...
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