Sonar Reactivation

[Alan Baird]

Just installed the 2025 05 update and now I cannot reactivate Sonar. I have Bandlab Membreship and also a current Sonar Subscriber. I have sent a bug report to Sonar, but as yet, have not had a response from them. I had a project that I was supposed to finish this weekend and have had to revert back to Cakewalk by Bandlab to complete it. This is quite frustrating, when something like this happens and there is no real time  SUPPORT. Does anyone here have any ideas as to why I can't reactivate Sonar?

[Wookiee]

@Alan Baird how are you trying to reactivate? Under Help?

Have tried logging out and then in again?

[Jonathan Sasor]

On 5/18/2025 at 10:12 AM, Alan Baird said:

Just installed the 2025 05 update and now I cannot reactivate Sonar. I have Bandlab Membreship and also a current Sonar Subscriber. I have sent a bug report to Sonar, but as yet, have not had a response from them. I had a project that I was supposed to finish this weekend and have had to revert back to Cakewalk by Bandlab to complete it. This is quite frustrating, when something like this happens and there is no real time  SUPPORT. Does anyone here have any ideas as to why I can't reactivate Sonar?

Hi Alan, I don't see an active membership with your e-mail. Make sure you didn't pay with a different sign in (like signing in with Google vs your username). If your BandLab Membership isn't otherwise showing correctly, please contact the Community Team and they'll get you sorted out. Thanks!

[lapasoa]

For bandlab membership reactivation I use Cakewalk Product Center off line activation.