Alan Baird Posted May 18 Posted May 18 Just installed the 2025 05 update and now I cannot reactivate Sonar. I have Bandlab Membreship and also a current Sonar Subscriber. I have sent a bug report to Sonar, but as yet, have not had a response from them. I had a project that I was supposed to finish this weekend and have had to revert back to Cakewalk by Bandlab to complete it. This is quite frustrating, when something like this happens and there is no real time SUPPORT. Does anyone here have any ideas as to why I can't reactivate Sonar?
Wookiee Posted May 18 Posted May 18 @Alan Baird how are you trying to reactivate? Under Help? Have tried logging out and then in again?
Jonathan Sasor Posted May 19 Posted May 19 On 5/18/2025 at 10:12 AM, Alan Baird said: Just installed the 2025 05 update and now I cannot reactivate Sonar. I have Bandlab Membreship and also a current Sonar Subscriber. I have sent a bug report to Sonar, but as yet, have not had a response from them. I had a project that I was supposed to finish this weekend and have had to revert back to Cakewalk by Bandlab to complete it. This is quite frustrating, when something like this happens and there is no real time SUPPORT. Does anyone here have any ideas as to why I can't reactivate Sonar? Hi Alan, I don't see an active membership with your e-mail. Make sure you didn't pay with a different sign in (like signing in with Google vs your username). If your BandLab Membership isn't otherwise showing correctly, please contact the Community Team and they'll get you sorted out. Thanks!
lapasoa Posted May 20 Posted May 20 For bandlab membership reactivation I use Cakewalk Product Center off line activation.
Alan Baird Posted May 25 Author Posted May 25 On 5/19/2025 at 3:18 PM, Jonathan Sasor said: Hi Alan, I don't see an active membership with your e-mail. Make sure you didn't pay with a different sign in (like signing in with Google vs your username). If your BandLab Membership isn't otherwise showing correctly, please contact the Community Team and they'll get you sorted out. Thanks! my active membership is under my email: alan.baird@live.com It also uses Facebook to link to my account, don't know why but it does.
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