Suddenly all tracks with output set to master do not make any sound ::Solved! (I think)

[Dave Maffris]

Long time Cakewalk user, and this issue is specific to Cakewak lo by Bandlab (I have the new Sonar, too,  bit still using mostly CbB). Recently I made two changes to my system. First, I swapped out my Mackie MCU for a new Icon Pro Audio controller surface. I have it working ok, anlthough thru the first few days of operation  occasionally it “forgets” the Control surface config,  and I have to reconfigure the assigned mid I or the channel order (I have an extender unit on it ). it it was fine as of yesterday. Today I upgraded my computer from Windows 10 to 11. The update went smoothly and I didn’t see or her Any issues ,except for a warning upon booting to windows that there was a problem w asio.sys. However, my Presonus Quantum is detected and seems to play audio fine,  both outside of Cakewalk and within Cakewalk, with one notable and confusing development within Cakeealk:  I wasn’t hearing any audio, from the tracks, and thru experimentation, found that when I changed the output of any track from Master to the Quantum, I could hear the audio. Changing back to my default of Master then the track doesn’t produce any audio. The Master send in CbB is routed to the Quantum’s main outputs, like always, nothing has changed. I’ve checked for Amy muted tracks,or solo tracks, couldn’t find any. This is happening for all projects I loaded. It was fine before today, so the fact that I updated my OS is the only change I made to my system today. It appears that in settings my Quantum is loaded and set to the proper channels (main outs)of the sound card. Very perplexing, wondering what else I can check. Didn’t have time to try a complete reboot today, other than that I would have to change all my track outputs to the Quantum to,get them to produce audio, and not have my master fader on the control surface useable. Doesn’t make sense to me, but perhaps I’m overlooking something obvious. I hope someone has some helpful information and that I described the problem thoroughly enough. Thanks!

 

UPDATE:  I believe this issue is resolved, although I’m still a bit confused as to why. After further exploration, I found that a project I had opened after I had installed the new control surface was producing sound, but only from the left channel. My monitors, etc are fine, as I opened iTunes and got full stereo. So I know that it may be both project specific and definitely software related. So after checking every setting, I expanded the console and took a hard look at the Master channel. Something looked amiss,  and not that I had knowingly changed anything, I clicked  off the button next to the post (fader) button,and when the illuminate that says “global,on/off. So shutting that off brought the sound back. 

Edited Tuesday at 07:12 PM by Dave Maffris

[57Gregy]

First thing I would do is set the Master output to all the other Quantum outputs to hear if any of them are working.

[Sock Monkey]

Second thing I would do is go to the interfaces  web page and make sure the driver says W11. 
Download and re install it. 
 

Always reboot after you update the driver. 
 

Check using the console view that the master bus outputs say it sending to the correct hardware device. Not None! 
Then pull the hardware strip into view from the right and make sure the signal is there too. 

[David Baay]

5 hours ago, Dave Maffris said:

Quantum is loaded and set to the proper channels (main outs)of the sound card.

This doesn't make complete sense. The Quantum should be ouputting directly to and external amplifier or powered monitors; your onboard sound should not be involved.

5 hours ago, Dave Maffris said:

The Master send in CbB is routed to the Quantum’s main outputs

This is also oddly stated. It should the Output of the Master bus that's assigned to the Quantum's main outs, not a Send. That said, a Send would work. Are the meters on the master bus showing activity?

Edited Tuesday at 07:59 AM by David Baay

[Dave Maffris]

I meant to say output, sorry. Well,   I activity on the master bus in this situation. Suddenly occurred never has happened before, and the fader and volume level of the bus is at normal (unity) gain, 0 db.

sorry again, I made this post late and while multitasking, all I will say is I didn’t see anything in the settings that were different than before, plus my sound outside of cakewalk is fine…in other words, my monitors and my audio interface are functioning normally otherwise, and of course even within cakewalk if I set the tracks output to the audio interface rather than the default of Master. Which rended the master fader on my controller or even via mouse unresponsive. 

Edited Tuesday at 03:29 PM by Dave Maffris