Tascam US-2400

[Peter Hudson]

I have had the US-2400 working perfectly on a 2 year old version of Cakewalk by Bandlab and Windows 8.1. I even had the rotaries controlling the ProChannel EQ thanks to help from this forum and our son, who is a software engineer.

I have now upgraded to Windows 11 and the latest free version of Cakewalk and the US-2400 is not responding correctly even though I have it set up as before.  The faders appear to do random movements and the Pan, Aux and Channel buttons can not decide which is which.

Is this a known issue and is there a fix?

[Glenn Stanton]

you upgraded your PC? + OS + CbB, and then you installed the newest US-2400 drivers? all operating modes are correct? 

if the drivers aren't W10 or later, run in compatibility mode to see if that corrects the behaviour. if not, open a support ticket with the Cakewalk folks.

Edited Thursday at 03:23 PM by Glenn Stanton

[Peter Hudson]

47 minutes ago, Glenn Stanton said:

you upgraded your PC? + OS + CbB, and then you installed the newest US-2400 drivers? all operating modes are correct? 

if the drivers aren't W10 or later, run in compatibility mode to see if that corrects the behaviour. if not, open a support ticket with the Cakewalk folks.

Many thanks for your response, unfortunately it isn't the model 2400 mixer that I have it is the Tascam US-2400 Control Surface which is no longer supported by Tascam.

[Bass Guitar]

I think this sort of says it all. The driver hasn't been updated since 2007! 

I have the us1641 audio interface which is same vintage.  they updated the driver in 2016. But it no longer works very well with W11. It kind of worked with W10. 

I still have 2 computers running W7 for this very reason and I can use it no problem to record 14 tracks of audio live. But yes it's a great piece of gear that has only been forced out of use by windows updates. I also have a M-Audio Fast track pro that is the same issue. There's zero wrong with either of these interfaces but they only work on W7.  

 

[Peter Hudson]

31 minutes ago, Bass Guitar said:

I think this sort of says it all. The driver hasn't been updated since 2007! 

I have the us1641 audio interface which is same vintage.  they updated the driver in 2016. But it no longer works very well with W11. It kind of worked with W10. 

I still have 2 computers running W7 for this very reason and I can use it no problem to record 14 tracks of audio live. But yes it's a great piece of gear that has only been forced out of use by windows updates. I also have a M-Audio Fast track pro that is the same issue. There's zero wrong with either of these interfaces but they only work on W7.  

 

Hmmm I may have to revert to my old setup then.  Many thanks for your response.

[Glenn Stanton]

maybe try it using W7 or W8 compatibilty to see if it changes anything.

[Peter Hudson]

12 minutes ago, Glenn Stanton said:

maybe try it using W7 or W8 compatibilty to see if it changes anything.

Thanks I will give that a try.

[msmcleod]

Looks like the drivers for the US-2400 were designed for Windows XP.   It's unlikely these will work with Windows 11.

Windows 7 is pretty good with XP drivers, and I have a Windows 7 boot option for this reason, but the new Sonar won't run on Windows 7 - it relies on features only available in Windows 10 and above.

I guess you could get a old NUC or laptop running Windows XP / Windows 7 with a decent hardware MIDI interface (e.g. MidiTech MIDIFace 4x4), and run something like MIDI-OX on it to replicate the MIDI data from the US-2400's USB MIDI ports.  You'd then need an additional 4x4 MIDI interface on your main DAW PC to connect to the NUC's MIDI interface via old-school MIDI cables.

However this is a bit clunky and it'd probably set you back around $300.  In saying that, since your son is a software engineer, I'm sure he could set it up so that everything automatically configures itself on boot-up.

There may also be a way of running a Windows XP virtual machine to "host" the US-2400... it'd be complicated to setup though - i.e. the VM might not work with the USB port, and you'd need to use some network based MIDI drivers on both the VM and the main machine to pass the MIDI data between them.  It'd also eat up CPU cycles which you'd probably rather be used by your DAW.

You may want to consider replacing the US-2400 with a Mackie MCU Pro + 2 Mackie MCU Pro XT,  or the Behringer X-Touch + 2 x Behringer X-Touch Extenders.

Both of these devices have old-school MIDI output ports in addition to the USB port, so you can always fall-back to old-school MIDI ports should USB drivers go out of date.

You'd need to check measurements though... the Mackie + 2 x XT will almost certainly take up way more desk space than the US-2400.  You'd need to check the Behringer's measurements.

There's also the Presonus Faderport 16 - this is extremely compact and works well with CbB/Sonar.  It's USB only though, only 16 track, and only has one rotary encoder shared by all channels.

[Peter Hudson]

1 hour ago, msmcleod said:

Looks like the drivers for the US-2400 were designed for Windows XP.   It's unlikely these will work with Windows 11.

Windows 7 is pretty good with XP drivers, and I have a Windows 7 boot option for this reason, but the new Sonar won't run on Windows 7 - it relies on features only available in Windows 10 and above.

I guess you could get a old NUC or laptop running Windows XP / Windows 7 with a decent hardware MIDI interface (e.g. MidiTech MIDIFace 4x4), and run something like MIDI-OX on it to replicate the MIDI data from the US-2400's USB MIDI ports.  You'd then need an additional 4x4 MIDI interface on your main DAW PC to connect to the NUC's MIDI interface via old-school MIDI cables.

However this is a bit clunky and it'd probably set you back around $300.  In saying that, since your son is a software engineer, I'm sure he could set it up so that everything automatically configures itself on boot-up.

There may also be a way of running a Windows XP virtual machine to "host" the US-2400... it'd be complicated to setup though - i.e. the VM might not work with the USB port, and you'd need to use some network based MIDI drivers on both the VM and the main machine to pass the MIDI data between them.  It'd also eat up CPU cycles which you'd probably rather be used by your DAW.

You may want to consider replacing the US-2400 with a Mackie MCU Pro + 2 Mackie MCU Pro XT,  or the Behringer X-Touch + 2 x Behringer X-Touch Extenders.

Both of these devices have old-school MIDI output ports in addition to the USB port, so you can always fall-back to old-school MIDI ports should USB drivers go out of date.

You'd need to check measurements though... the Mackie + 2 x XT will almost certainly take up way more desk space than the US-2400.  You'd need to check the Behringer's measurements.

There's also the Presonus Faderport 16 - this is extremely compact and works well with CbB/Sonar.  It's USB only though, only 16 track, and only has one rotary encoder shared by all channels.

Thanks again for your very comprehensive reply.  I think it is time for me to consider replacing the US-2400 and I will check out the options you have suggested.