SOLVED

[Lynn Wilson]

When I open Next it tells me that I can't save a project until I acquire an active membership.  I do have an annual membership in Next and Sonar, and when I go the the Bandlab site, it confirms that I'm good to go.  Yet, although Next is up-to-date, I'm not able to save a new project nor use the stem separation process.  Screenshots provided.  What to do?

 

Edited October 14, 2024 by Lynn Wilson

[Lynn Wilson]

Problem solved!  Sorry for the inconvenience.

[pedant]

50 minutes ago, Lynn Wilson said:

Problem solved!  Sorry for the inconvenience.

nice one, how did you solve it, for the benefit of other users that might have the same issue?

[Lynn Wilson]

4 hours ago, bad gateway said:

nice one, how did you solve it, for the benefit of other users that might have the same issue?

I discovered that I had two BL accounts and was logging into the wrong one.  I must have created the 2nd account by accident when I tried to change my email.  Now I have to figure out how to delete the wrong account without deleting both.