8Dio Account Issues

[Vernon Barnes]

Has anyone else had issues receiving password reset emails from 8Dio? 

I have tried the obvious things like checking SPAM folders.

8Dio support have sent a reset email manually at their end and this has not arrived either.  I am now awaiting for their next reply. I am hoping they can send to an alternative email address,

[Moon OverSea]

3 hours ago, Vernon Barnes said:

Has anyone else had issues receiving password reset emails from 8Dio? 

I have tried the obvious things like checking SPAM folders.

8Dio support have sent a reset email manually at their end and this has not arrived either.  I am now awaiting for their next reply. I am hoping they can send to an alternative email address,

I reset the password days ago. You could try to "forget password" to reset again.

[Vernon Barnes]

2 hours ago, Moon OverSea said:

I reset the password days ago. You could try to "forget password" to reset again.

That's what I have been doing. I actually have forgotten my password!

For some reason the reset emails are not coming through.