Bandlab.com - account confirmation email??

[AudioBabble]

So.. I joined bandlab.com the other day.

The welcome email didn't contain a confirmation link.

Then, I tried to chat with a member and got a message that I need to confirm my email.

So went to account > settings > email and clicked the 'resend email' button.

Nothing is coming through, have tried it several times, checked junk and spam, etc

it's a protonmail address.

Any idea what to do?

[AudioBabble]

interesting.... so i signed up with my private domain email

This time I got the confirmation link straight off the bat.

so... could it be a protonmail problem?

[AudioBabble]

52 minutes ago, pwal³ said:

check your junk mail folder?

... did that. nothing.

I'm fairly convinced it's a problem with protonmail servers not allowing the account confirmation emails. No idea why. Other emails from bandlab get through.

 

I should probably raise a ticket

Edited January 28, 2024 by AudioBabble

[Mike Nova]

BIU😍

[John Osborn]

Cakewalk Bandlab.

I have exactly the same issue. Not receiving the emails to confirm my email address.

Also pressed the resend button in my account, and checked spam folders etc., nothing there.

I did receive the original Welcome email, but nothing to confirm my email address.

Kind regards

[Starship Krupa]

On 1/28/2024 at 9:20 AM, AudioBabble said:

I'm fairly convinced it's a problem with protonmail servers not allowing the account confirmation emails. No idea why.

You are correct.

I set up a new DAW computer for a friend, and rather than have him give me his email password so that I could respond to the myriad account confirmation messages, I made him a new Proton Mail account for the primary purpose of setting up accounts at all of the different companies whose free software I'd be installing.

First account was BandLab, so I could install CbB. Same problem you had.

Proton Mail informed me, though, that due to past abuse, they require an extra step of new account verification before you can start receiving and replying to 3rd-party account verification messages. I don't remember what it was, maybe verification via another existing email address, but whatever it was, it worked.