(not a deal) Native Access to 3.6.2 update issue (RESOLVED)

[GTsongwriter]

I've updated AND bought a product today, and I no longer can use Komplete 14 Standard, and several other products I own with Native Instruments!

I am just putting this warning out there so you don't run Native Access and screw yourself out of products you own!

 

Edited October 9, 2023 by El Diablo

[GTsongwriter]

The "DEMO" products I OWN for Komplete 14 Standard, yet .... here's a snapshot of my account:

[GTsongwriter]

SO ... BE WARNED!!! DON'T USE NATIVE ACCESS!

I will update this when they resolve this issue!

 

[GTsongwriter]

Issue resolved when i renamed NativeAccess.xml to NativeAccess.xml.bak in C:\Program Files\Common Files\Native Instruments\Service Center and restarted Native Access

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

 

[TheSteven]

Glad you got it worked out.  I didn't have that issue after upgrading.

[GTsongwriter]

1 minute ago, TheSteven said:

Glad you got it worked out.  I didn't have that issue after upgrading.

I just can't believe it happens enough where they have documentation to solve it.

It has to be because of Komplete 8 (which is outdated software) maybe?

 

[TheSteven]

5 minutes ago, El Diablo said:

I just can't believe it happens enough where they have documentation to solve it.

It has to be because of Komplete 8 (which is outdated software) maybe?

 

Dunno...
I started with Komplete 3 just kept upgrading as time went along but when my previous audio computer died screaming "Beep! Beep! Beep! Beep! Beep! Beep!" x infinity, I had to put it down and get another rig.  It's now buried in my closet among the honored pile of dead hardware that for some reason I'm still keeping.

When I put together my new system I think K11 was out, I installed it and I just backfilled (separately installed) any missing plugins/libraries that I considered important but that were no longer included.

[TheSteven]

24 minutes ago, El Diablo said:

I just can't believe it happens enough where they have documentation to solve it.

It has to be because of Komplete 8 (which is outdated software) maybe?

 

Re: your comment...  They should just have a friggin menu item under the gear/settings  Help menu - "Rebuild/Reset databases"
It would save users and their tech support much aggravation.
Stupid not to.

Edited October 9, 2023 by TheSteven

[GTsongwriter]

55 minutes ago, TheSteven said:

Re: your comment...  They should just have a friggin menu item under the gear/settings  Help menu - "Rebuild/Reset databases"
It would save users and their tech support much aggravation.
Stupid not to.

Yeah... I don't know what users would do that aren't tech savvy... imagine how pissed off they are when they no longer can use their "bought" instruments?

[kitekrazy]

3 hours ago, El Diablo said:

Yeah... I don't know what users would do that aren't tech savvy... imagine how pissed off they are when they no longer can use their "bought" instruments?

Go work for NI