Max Arwood Posted August 4, 2019 Share Posted August 4, 2019 I emailed them several times about missing sounds in Philharmonic 2, no response in over a week? Is that normal? Link to comment Share on other sites More sharing options...
Peter - IK Multimedia Posted August 5, 2019 Share Posted August 5, 2019 They usually respond within 1-2 business days (M-F, approximately 10a-7PM). Please let me know your ticket number(s) and I'll take a look. 1 Link to comment Share on other sites More sharing options...
JoeGBradford Posted August 5, 2019 Share Posted August 5, 2019 I've always had very quick replies - usually less than 24 hours Link to comment Share on other sites More sharing options...
Max Arwood Posted August 5, 2019 Author Share Posted August 5, 2019 I guess they fixed it while I was at work today. Just kidding - Not sure what happened. It is working now. Still - They never contacted me. 2 emails. Thanks, Max Arwood Link to comment Share on other sites More sharing options...
abacab Posted August 5, 2019 Share Posted August 5, 2019 18 minutes ago, Max Arwood said: I guess they fixed it while I was at work today. Just kidding - Not sure what happened. It is working now. Still - They never contacted me. 2 emails. Thanks, Max Arwood I would still PM your ticket# to Peter. Only way they will improve their support! Link to comment Share on other sites More sharing options...
Max Arwood Posted August 6, 2019 Author Share Posted August 6, 2019 Never got a number. Just a form to fill out. May be he will find the emails. Thanks MaxArwood Link to comment Share on other sites More sharing options...
balinas Posted August 6, 2019 Share Posted August 6, 2019 (edited) Just had a simple question about a product in the current group buy. 2 days to respond with a useful answer. Edited August 6, 2019 by balinas Misspelled word Link to comment Share on other sites More sharing options...
Byron Dickens Posted August 6, 2019 Share Posted August 6, 2019 If you didn't get a number for your support ticket, then it didn't go through. Link to comment Share on other sites More sharing options...
Peter - IK Multimedia Posted August 6, 2019 Share Posted August 6, 2019 If you filled out the general form, not a tech support request, a ticket number is not created and for general inquiries the response time is typically longer and it should have stated that when your entry was confirmed. Glad to hear your issue was resolved. 1 Link to comment Share on other sites More sharing options...
abacab Posted August 6, 2019 Share Posted August 6, 2019 6 hours ago, Byron Dickens said: If you didn't get a number for your support ticket, then it didn't go through. Exactly!!! Link to comment Share on other sites More sharing options...
Max Arwood Posted August 6, 2019 Author Share Posted August 6, 2019 General form - So not sure where the product support is? Thanks to Everyone - All good now. Link to comment Share on other sites More sharing options...
Peter - IK Multimedia Posted August 7, 2019 Share Posted August 7, 2019 16 hours ago, Max Arwood said: General form - So not sure where the product support is? Thanks to Everyone - All good now. The general form is for general contact, not technical issues. You should see categories like Computer Products, Mobile Products, etc at http://www.ikmultimedia.com/contact-support Miroslav Philharmonik 2 would be under computer products. 1 Link to comment Share on other sites More sharing options...
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