Cakewalk Crash - Blue Screen and Reboot

[The_Morganism]

I recently uninstalled the program and made a fresh download and install. The program works well enough but will crash at random points, sometime with a virtual instrument in use, sometime not. Sometime I can finish recording a section, walk away from the machine only to return and see that it has rebooted. I have searched for the crashdump in the directory((ies) listed in other threads but have not found a file. 

My machine is a Surface Pro 4 i7 with 8g of ram and I use a Line 6 Pod HD500X as the interface. Everything works, audio, playback, recording but there is ALWAYS the catch where Cakewalk crashes and takes the entire machine down with it. Are there any other locations to look for the crash dump file? Or is there a possibility that I need to configure it to create the file?

Thanks

 

[CJ Jacobson]

The BSOD (Blue screen of death) are usually caused by faulty drivers form a 3rd party manufacturer. Make sure all drivers are up to date that are in your PC and make sure all are compatible with your PC architecture

 

[Jim Roseberry]

As a test, what happens if you switch to the onboard audio?

Does the issue with crashing persist?

 

The reason I ask is the HD500x drivers are getting a bit long-in-the-tooth.

First thing I'd do is rule it in/out as a culprit.

[The_Morganism]

I will give that a try. I had an update from Line6 released in June of this year (4.2.7.7) The issue was the same prior to this update. 

[Jim Roseberry]

Another thing to be aware of...

Some older USB-2 audio and MIDI interfaces don't work well with USB-3 controllers.

Usually, the issue is with 3rd-party (not Intel) USB-3 controllers.

[bvideo]

When the machine crashes and reboots, it may be that the only available info is the system event log.