Mesh Posted February 5, 2023 Share Posted February 5, 2023 Hi everyone, I just cloned my boot drive and everything else is working well. When I trying to update my IK Products, I get this: Also, nothing updates within the Product Manager (it just stays in "Dequeue") mode for any or all the software that needs updating. Any help in resolving this would be greatly appreciated. Link to comment Share on other sites More sharing options...
tecknot Posted February 6, 2023 Share Posted February 6, 2023 Hi Mesh, You might have to rely on IKmm to answer this one. Kind regards, tecknot 1 Link to comment Share on other sites More sharing options...
Lord Tim Posted February 6, 2023 Share Posted February 6, 2023 You may need to do a fresh install of everything, some products get hardware locked and this might be getting tangled up on that point somehow. Definitely talk to IK, but my gut is telling me they'll get you to do a complete nuke of them and a fresh install. 1 Link to comment Share on other sites More sharing options...
Bobby Thistle Posted February 13, 2023 Share Posted February 13, 2023 Had my main drive cloned to a new SSD. Also bought another SSD to be used exclusively for all my music software. I did a deep removal of my IK stuff with IObit removal tool. (free for a limited number of uses) Then used IK Product Manager to download and install all of my IK stuff on my new music only drive. Everything works as it should. So yes, a complete uninstall / reinstall would probably be your best bet. (but that's just my own humble opinion ) Link to comment Share on other sites More sharing options...
Mesh Posted February 14, 2023 Author Share Posted February 14, 2023 16 hours ago, Oscar Myer said: Had my main drive cloned to a new SSD. Also bought another SSD to be used exclusively for all my music software. I did a deep removal of my IK stuff with IObit removal tool. (free for a limited number of uses) Then used IK Product Manager to download and install all of my IK stuff on my new music only drive. Everything works as it should. So yes, a complete uninstall / reinstall would probably be your best bet. (but that's just my own humble opinion ) Thanks Oscar, I appreciate this!! I did contact IK Support and will see what they say.....will definitely keep this in mind and use IObit if IK's support doesn't work. Cheers, Mesh Link to comment Share on other sites More sharing options...
kitekrazy Posted February 15, 2023 Share Posted February 15, 2023 I sometimes download the installers from the site and do it that way. 1 Link to comment Share on other sites More sharing options...
Mesh Posted February 15, 2023 Author Share Posted February 15, 2023 Apparently after I cloned the new drive, it wasn't seeing me as the Administrator and wouldn't install. Once I signed in as Admin, everything worked. Thanks everyone for all the suggestions. Link to comment Share on other sites More sharing options...
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