bayoubill Posted June 26, 2019 Posted June 26, 2019 I need help figuring out how th get my PC to see my Audient iD14. I've run diagnostics and everything else I can think of but still no audio. Everything worked fine when I turned the PC off . The storm came through knocked out power and when I started the PC back up no audio device installed. Anyone have some info on this? I remember this happened once before and Jim Rosenberry did something with a bad file but it was too long ago for me to remember. HELP! I can't do anything on my DAW! ?
Mesh Posted June 26, 2019 Posted June 26, 2019 Have you tried uninstalling and reinstalling the drivers?
bayoubill Posted June 26, 2019 Author Posted June 26, 2019 5 times so far. I can't believe this When I click the Audient icon nothing happens now.
Mesh Posted June 26, 2019 Posted June 26, 2019 Hmmmm.....I'm also not sure Bill. I'm sure you've checked this site as well, but just in case: https://support.audient.com/hc/en-us/sections/202365603-Frequently-Asked-Questions-
bayoubill Posted June 26, 2019 Author Posted June 26, 2019 The PC won't detect the Audient iD 14 at all The icon doesn't do anything because it doesn't any it can find
bayoubill Posted June 26, 2019 Author Posted June 26, 2019 (edited) Thanks Mesh. Absolutely nothing I do works. I've been doing this non stop for 7 hours Edited June 26, 2019 by bayoubill
Mesh Posted June 26, 2019 Posted June 26, 2019 I wish I could help Bill, but I'm out of ideas.....get some sleep and hopefully tomorrow someone will find a solution. I'm going to bed.....I need my beauty rest. ?
S.L.I.P. Posted June 26, 2019 Posted June 26, 2019 Sorry you are having issues. I found this bit of info, but you properly already have it, but here it is anyway: Make sure that you are not using a USB cable longer than 3 meters Try using a different USB cable If you were using a USB cable that didn’t come with the unit, try using the one that came with it. 3. USB Hub Make sure that you are plugged directly into your computer's USB ports and NOT a USB hub. You are able to use a thunderbolt hub without any issues 4. Reset the mixer configuration Make sure the iD app is completely quitted (DONT just close the window) with the iD disconnected On a Mac, go to ~/Library/Application Support/Audient/iD14 On a PC, go to (C:) > Users > yourusername > AppData > Roaming > Audient > iD > state.xml Delete the state.xml file Restart your computer and iD14 and relaunch the iD application 5. Reinstall app Uninstall the iD software Reboot your computer Download the latest version from the Downloads page - www.audient.com/downloads/iD14 Reinstall the software 6. Check for Driver Conflicts Very occasionally older drivers from other audio interfaces can clash with the iD22 drivers causing poor performance. Double check that there aren't any drivers installed on your system that aren't currently in use and uninstall them. If you are still having issues please get in contact with our Technical Support team by creating a support ticket, or by emailing support@audient.com
Kurre Posted June 26, 2019 Posted June 26, 2019 Have you tried to move the usb cable to another usb input on your pc? 1
PhonoBrainer Posted June 26, 2019 Posted June 26, 2019 Did you get a power surge? Are any other appliances fritzy?
bayoubill Posted June 27, 2019 Author Posted June 27, 2019 The Audient bit the dust. I will ship the remains back to it's beginnings. Sweetwater is going to replace it. I pay shipping RIP you were great while you lasted just like Bapu
Mesh Posted June 27, 2019 Posted June 27, 2019 (edited) 1 hour ago, bayoubill said: The Audient bit the dust. I will ship the remains back to it's beginnings. Sweetwater is going to replace it. I pay shipping RIP you were great while you lasted just like Bapu Just a thought here Bill....since you're getting a new AI, you should check out IK's Axe I/O (about the same price) as it was a huge difference for me (made for guitars and bass). Don't know if Sweetwater will do something like that, but it's worth it's weight (the initial clean gain stage (Z Tone) is really done well) and amp sims sound so much better....closest thing to a real amp. I enjoyed reading this review: https://www.gearslutz.com/board/reviews/1270151-ik-multimedia-axe-i-o.html Edited June 27, 2019 by Mesh
bayoubill Posted June 27, 2019 Author Posted June 27, 2019 On 6/26/2019 at 1:59 AM, emeraldsoul said: Did you get a power surge? Are any other appliances fritzy? Nope nothing in the house is bad. Just the Audient iD14
bayoubill Posted June 27, 2019 Author Posted June 27, 2019 Scents I can't play with my beloved DAW I decided to cook dinner to ease my pain! One Kahoona Burger
bayoubill Posted June 27, 2019 Author Posted June 27, 2019 Both homemade from scratch! I have the horns and pits to prove it
bayoubill Posted June 27, 2019 Author Posted June 27, 2019 The Audient iD14 is on It’s way back to Sweetwater
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