newdreamstudio Posted June 16, 2022 Share Posted June 16, 2022 Midi device issue: trying to help a friend with this: new Arturia minilab mkii is being seen fine by Device Manager, is registered and activated with Arturia. ... in CbB Preferences it shows up as "Arturia minilab mkii (1) note the (1) when clicking Apply he gets a midi device error. ?? can't say that I've seen that before... Thoughts? Link to comment Share on other sites More sharing options...
tecknot Posted June 17, 2022 Share Posted June 17, 2022 Hi newdreamstudio, What does the error message say? I can only guess that the driver has not yet been installed. Kind regards, tecknot Link to comment Share on other sites More sharing options...
newdreamstudio Posted June 17, 2022 Author Share Posted June 17, 2022 sorry .. .we didn't do a screenshot of the error message.... AFAIK, there are not specific minilab mkii drivers... I think that windows installs drivers when the hardware is first connected. Sort of corroborating that is that Device Manager sees the unit fine, no exclamation mark. Our plan is to use Craig Anderton's batch file that enables Device Manager to REALLY show all the devices, hidden or not. We think we'll see a redundant entry. I know that my friend initially connected the minilab to a hub and subsequently connected the unit to a non-hub usb port. Will report back in a day or two. Rusty Link to comment Share on other sites More sharing options...
newdreamstudio Posted June 17, 2022 Author Share Posted June 17, 2022 here's the link: https://www.harmonycentral.com/articles/modules-and-midi/solving-the-windows-midi-port-problem-r309/ it's helped me out a number of times on Windows 10 Pro... Rusty Link to comment Share on other sites More sharing options...
John Vere Posted June 17, 2022 Share Posted June 17, 2022 (edited) You can easily show hidden midi devices in the device manager. If the device shows a few times it's because you have changed ports a few times. Windows will install a new driver evertime you change midi ports. I go into details in Tutorial 2. https://youtu.be/AcDcCmjPaWg Edited June 17, 2022 by John Vere Link to comment Share on other sites More sharing options...
msmcleod Posted June 18, 2022 Share Posted June 18, 2022 15 hours ago, newdreamstudio said: sorry .. .we didn't do a screenshot of the error message.... AFAIK, there are not specific minilab mkii drivers... I think that windows installs drivers when the hardware is first connected. Sort of corroborating that is that Device Manager sees the unit fine, no exclamation mark. Our plan is to use Craig Anderton's batch file that enables Device Manager to REALLY show all the devices, hidden or not. We think we'll see a redundant entry. I know that my friend initially connected the minilab to a hub and subsequently connected the unit to a non-hub usb port. Will report back in a day or two. Rusty This will do it - changing USB ports can cause Windows to treat it as a new device. To avoid this, I normally always plug the devices in the same ports and ensure I power up my PC with them all plugged in. The ensures that not only do they keep their device name, but their ordering remains the same ( less important for MIDI Out in CbB, but is important for MIDI in). Link to comment Share on other sites More sharing options...
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