Surge plugin keeps on crashing in Cakewalk and I have no idea

[Eraser]

Hi. I installed Surge synth plugin but when I try to insert it as an instrumental track, Cakewalk crashes.

I reinstalled, tried safe mode...but it didn't work out. And I have no idea why this is happening.

Can anyone help me out? Thanks for your help

[Johnny Tsao]

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Edited March 12, 2024 by Johnny Tsao

[Eraser]

11 hours ago, Johnny Tsao said:

I downloaded the installer from the official website for testing, and the VST3 plug-in works well.

Thanks for your reply! And yes. This SHOULD work but somehow doesn't.

I also installed some versions of the Visual C++ Redistributable downloads but it still didn't fix the problem.

[bitflipper]

Your best advice is right there in the error popup: contact the vendor and send them the crash dump. They'll be able to quickly determine what the problem is.

Could be the C++ Redist version or some other dependency, or it could be a bug. Whatever the problem is, odds are you won't stumble upon a solution on your own.

[Eraser]

13 hours ago, bitflipper said:

Your best advice is right there in the error popup: contact the vendor and send them the crash dump. They'll be able to quickly determine what the problem is.

Could be the C++ Redist version or some other dependency, or it could be a bug. Whatever the problem is, odds are you won't stumble upon a solution on your own.

I'll try. Thanks for your advice.