Fleer Posted August 31, 2021 Share Posted August 31, 2021 1 hour ago, Bapu said: Decided to use the final $49.99 coupon for the Focusrite console. Waait, whaat? I’d haven given you my extra serial for $30 1 Link to comment Share on other sites More sharing options...
kitekrazy1 Posted August 31, 2021 Share Posted August 31, 2021 53 minutes ago, cclarry said: Not a word from PA Support...pretty sad Not a dime from me either. This would have been an unnecessary purchase to being with. It's nice to get that kind of help that put's you in the pass category. 1 Link to comment Share on other sites More sharing options...
Starship Krupa Posted September 1, 2021 Share Posted September 1, 2021 5 hours ago, Fleer said: I’d haven given you my extra serial for $30 I thought that once you've purchased a license in their store, that license is supposed to be yours alone and transferring it will cost the recipient $20. Link to comment Share on other sites More sharing options...
Fleer Posted September 1, 2021 Share Posted September 1, 2021 1 hour ago, Starship Krupa said: I thought that once you've purchased a license in their store, that license is supposed to be yours alone and transferring it will cost the recipient $20. Not if you got it elsewhere 1 Link to comment Share on other sites More sharing options...
Larry Shelby Posted September 1, 2021 Author Share Posted September 1, 2021 Here's the BRILLIANT response I got from PA Thanks for reaching out. The loyalty voucher cannot be combined with the current sale we are running and has now expired. I am sorry for the inconvenience. 1 Link to comment Share on other sites More sharing options...
Larry Shelby Posted September 1, 2021 Author Share Posted September 1, 2021 Here's my response... I have to say that's a pretty crappy response... You cost me my voucher by cutting it off a day early. So I'll just cost you my business if that's how you're going to do business... Sorry for the inconvenience! 1 Link to comment Share on other sites More sharing options...
Fleer Posted September 1, 2021 Share Posted September 1, 2021 Even worse. They make exceptions on a one-to-one basis. See the Gearslutz thread. 1 Link to comment Share on other sites More sharing options...
kitekrazy1 Posted September 1, 2021 Share Posted September 1, 2021 Make it known here/ https://www.facebook.com/pluginalliance Link to comment Share on other sites More sharing options...
Larry Shelby Posted September 1, 2021 Author Share Posted September 1, 2021 4 minutes ago, Paul Young said: Make it known here/ https://www.facebook.com/pluginalliance That was the first thing I did after here! Link to comment Share on other sites More sharing options...
Fleer Posted September 1, 2021 Share Posted September 1, 2021 I sent support an email yesterday. No reply. 1 Link to comment Share on other sites More sharing options...
chris.r Posted September 1, 2021 Share Posted September 1, 2021 I see there's no point waiting for the new monthly vouchers being released before 5th September, and even if, they won't work with the current sale? You'll find me in another thread, then. Ciao! 1 Link to comment Share on other sites More sharing options...
Larry Shelby Posted September 2, 2021 Author Share Posted September 2, 2021 No response to my email reply, or to my comment on Fakebook either... Link to comment Share on other sites More sharing options...
sarine Posted September 2, 2021 Share Posted September 2, 2021 Guys, you missed a voucher and sound like a bunch of crackheads raging after their dealer didn't show up and all calls went straight to the voicemail. Rest assured that not having whatever it was that you wanted to acquire won't end your career/hobby before the same offer gets assertively rubbed in your face. 1 Link to comment Share on other sites More sharing options...
Larry Shelby Posted September 2, 2021 Author Share Posted September 2, 2021 (edited) 14 minutes ago, sarine said: Guys, you missed a voucher and sound like a bunch of crackheads raging after their dealer didn't show up and all calls went straight to the voicemail. Rest assured that not having whatever it was that you wanted to acquire won't end your career/hobby before the same offer gets assertively rubbed in your face. Believe me, WE UNDERSTAND THIS...the POINT was that they said our vouchers were good until AUGUST 31st at 11:59 PM, and THEN cut them OFF on August 30th at 11:59 PM. THAT was the POINT and the PROBLEM! Edited September 2, 2021 by cclarry 1 Link to comment Share on other sites More sharing options...
Brian Walton Posted September 2, 2021 Share Posted September 2, 2021 (edited) 50 minutes ago, sarine said: Guys, you missed a voucher and sound like a bunch of crackheads raging after their dealer didn't show up and all calls went straight to the voicemail. Rest assured that not having whatever it was that you wanted to acquire won't end your career/hobby before the same offer gets assertively rubbed in your face. meh, this is nothing. I complained when they increased my voucher from $25 to $50 that in next level ingratitude. (granted, it actually worked well last month and I ended up using the $50 thanks to the flood sale - and I also didn't complain anywhere other than this unrelated forum in a random post). Edited September 2, 2021 by Brian Walton 1 Link to comment Share on other sites More sharing options...
sarine Posted September 2, 2021 Share Posted September 2, 2021 11 minutes ago, cclarry said: Believe me, WE UNDERSTAND THIS...the POINT was that they said our vouchers were good until AUGUST 31st at 11:59 PM, and THEN cut them OFF on August 30th at 11:59 PM. THAT was the POINT and the PROBLEM! Alright, but if I were a therapist and my client came to me apparently feeling extremely agitated and told the voucher betrayal story, I probably couldn't keep a straight face if my career depended on it. I can relate to being irritated, but not to taking any action beyond perhaps a single snarky but astute e-mail. F'em. Sent from my Lotus flower using Chi, from Mt. Tibet. Link to comment Share on other sites More sharing options...
Larry Shelby Posted September 2, 2021 Author Share Posted September 2, 2021 2 minutes ago, sarine said: Alright, but if I were a therapist and my client came to me apparently feeling extremely agitated and told the voucher betrayal story, I probably couldn't keep a straight face if my career depended on it. I can relate to being irritated, but not to taking any action beyond perhaps a single snarky but astute e-mail. F'em. Sent from my Lotus flower using Chi, from Mt. Tibet. It's this attitude that makes companies think that they can "piss" on their customers, and the customers should accept the fact that it's just "raining".... If you won't stand for something, then you'll fall for anything 1 2 Link to comment Share on other sites More sharing options...
Larry Shelby Posted September 3, 2021 Author Share Posted September 3, 2021 Unused August Voucher reactivated! 1 Link to comment Share on other sites More sharing options...
Doug Rintoul Posted September 3, 2021 Share Posted September 3, 2021 4 minutes ago, cclarry said: Unused August Voucher reactivated! Really? What are you going to buy with it? Link to comment Share on other sites More sharing options...
Larry Shelby Posted September 3, 2021 Author Share Posted September 3, 2021 Just now, Doug Rintoul said: Really? What are you going to buy with it? Here's the email from PA...everybody's unused voucher was reset.. Apologies if you couldn't use your August Loyalty Voucher on August 31. We screwed up and want to make up for it. Therefore we decided to reactivate all unused August Loyalty Vouchers until September 5 (11:59 PM California Time). This allows you to get the best deals during our current "Any Sale". Haven't decided yet... Link to comment Share on other sites More sharing options...
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