Joshua Dakin Posted March 16, 2021 Share Posted March 16, 2021 Not sure I'm posting in entirely the right place but could really use some support. I had a University e-mail address that I was using for a few accounts (including my Cakewalk account, on which I own the LA-2A compressor) deleted without notice. I logon to my Cakewalk account using this deleted e-mail and my password and go to change my e-mail address. It says it will need to verify the change my e-mailing my new e-mail. I never receive this verification e-mail (all folders checked, 24 hours passed). Now it says there is no account under neither my old or new e-mail and if I try and logon using my username then it says it's waiting for the e-mail to be verified. I really don't want to lose access to my LA-2A plugin in the future. Could someone please assist? Link to comment Share on other sites More sharing options...
Nigel Mackay Posted March 16, 2021 Share Posted March 16, 2021 (edited) Contact support@cakewalk.com Edited March 16, 2021 by Nigel Mackay Link to comment Share on other sites More sharing options...
Joshua Dakin Posted March 16, 2021 Author Share Posted March 16, 2021 Will do, thanks. I did try and get an e-mail to contact before coming here but that bit of the site is "under construction". 1 Link to comment Share on other sites More sharing options...
Clovis Ramsay Posted March 16, 2021 Share Posted March 16, 2021 22 minutes ago, Joshua Dakin said: Will do, thanks. I did try and get an e-mail to contact before coming here but that bit of the site is "under construction". Have you tried obtaining CA-2A through Command Center? It only requires a username and p/w, not an email address Link to comment Share on other sites More sharing options...
abacab Posted March 17, 2021 Share Posted March 17, 2021 The email servers are shut down at the old Cakewalk site, so they are never going to send out an email verification. The accounts were left online so users could access the products they had purchased. But you will need to get all help with your old account from BandLab at this point. The BandLab support team can help at: support@cakewalk.com Link to comment Share on other sites More sharing options...
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