Cannot load Band In a Box VST3 - Error

[Eric Brad]

Hey all.

I've been fighting with this for a week now.   I did an upgrade on Band-in-a-Box 2020 to their October version 734 update and ever since I cannot load the VST3 version of their plugin.  I have uninstalled and reinstalled Band-In-A Box as well as CbB.  I am running the most current versions of both.  The error popup reads:

"The following VST plug-in failed to load: (80004002)" and shows the location of the VST3 file."

Clicking OK yields another popup that reads:

"Failed to insert soft synth.  The synth may not be properly installed."

Unfortunately I've had no response from PG Music (Band-in-a-Box) and hopefully someone here has some insights to remedy this.

By the way, the plugin loads and performs fine in the REAPER DAW. So...I'm out of ideas.

Thanks for any help!