cclarry Posted December 14, 2020 Share Posted December 14, 2020 Some of you might have seen the news on the website already that we have announced the end of technical support for the following products as of January 1st, 2021. • Cubase 7.5 • Cubase 8.0.x • Sequel 3 • HALion 4 • HALion Sonic 1 • sonote beat re:edit Link to comment Share on other sites More sharing options...
paulo Posted December 14, 2020 Share Posted December 14, 2020 My experience of Steinberg support (many moons ago)....... Me: Every time I press a key, any key, the program (Cubase Jr version of the day) crashes. SB: We don't know what is causing that. Me: So what now? SB: There is nothing more we can say. 1 4 Link to comment Share on other sites More sharing options...
X-53mph Posted December 14, 2020 Share Posted December 14, 2020 I have only had bad experiences with their product portal and website. Dowloaded various demo packages during the last days of SPLAT. Cubase was one of the DAWs I tried to demo. Used the obligatory download software, but could never authorize the software or get anything to work. Everytime I updated anything on their website it threw out error messages. In the end, I expunged everything from my PC, which is a shame, as I really wanted to like Halion....but I could never get it to work. Link to comment Share on other sites More sharing options...
simon Posted December 14, 2020 Share Posted December 14, 2020 56 minutes ago, paulo said: My experience of Steinberg support (many moons ago)....... Me: Every time I press a key, any key, the program (Cubase Jr version of the day) crashes. SB: We don't know what is causing that. Me: So what now? SB: There is nothing more we can say. you were lucky to get a reply ! I just assumed that steinberg support don't actually exist in any real sense...they are more of a metaphysical idea ? 1 2 Link to comment Share on other sites More sharing options...
paulo Posted December 14, 2020 Share Posted December 14, 2020 1 hour ago, simon said: you were lucky to get a reply ! I just assumed that steinberg support don't actually exist in any real sense...they are more of a metaphysical idea ? There is that. Perhaps they put themselves out more for noobs?? Link to comment Share on other sites More sharing options...
balinas Posted December 14, 2020 Share Posted December 14, 2020 I have had long waits with Steinberg support in the past, but a support issue I had with the recent Cubase11 rollout was answered in 4 days. Might be a record. After the last update, the Steinberg Download assistant is working (for me on my machine) as expected. For a while it wasn’t working at all. 2 Link to comment Share on other sites More sharing options...
Eusebio Rufian-Zilbermann Posted December 14, 2020 Share Posted December 14, 2020 I haven't contacted their tech support but I have had to contact Steinberg Sales support and they did solve the problem I had, reasonably well (after purchasing a HALion crossgrade when it was on sale, the crossgrade verification took too long and I ended up being charged full price. The support rep asked me to pay full and he would then issue a partial refund to bring it back to sale price. Paying full and waiting was a little unnerving but the refund did come through a couple of days later and it all ended well) 1 Link to comment Share on other sites More sharing options...
telecode 101 Posted December 14, 2020 Share Posted December 14, 2020 Doesn't affect me. Though for anyone that is running a studio and is running legacy software -- I guess they know how to support themselves. Dount they would get much support for discontinued product anyways. Link to comment Share on other sites More sharing options...
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