assistant won't load

[David mason]

hey all

ive used cakewalk for years and was very happy

then my update failed ....it stated that the assistant shortcut couldnt be found on desktop...so deleted from the desktop as i thought id create new one...now totally screwed up  as bandlab assistant is not on computer.....as the program is not working and a new download won't  install

it gets stuck on the installation at a 3rd of the way

 

any suggestions?

Edited October 6, 2020 by David mason

[Promidi]

Make sure that the Bandlab process is not running. 

From the command prompt:  (or start + run)

taskkill /IM "BandLab Assistant.exe" /F

Then download the latest BandLab Assistant and install it (from here)

https://www.bandlab.com/download/assistant/windows

[David mason]

Ok many thanks 

will give it a go