Genesis Pro Status Update 2

[Larry Shelby]

We would like to inform you that we are still working very hard to solve the issues mentioned in our earlier email.
You can find a copy of this email on our website in case you have missed it: https://webshop.oz-soft.com/en/content/14-genesis-pro-update

We have summed up some temporary fixes to some of the problems and added extra information for the problems that will be fixed with the hotfix update. 

In FL Studio the plugin wrapper displays “connection is lost to this plugin”
The temporary solution until hotfix is to run FL Studio as administrator. You only have to run it once. After once running Genesis Pro in FL as administrator,
the plugin will no longer require you to run FL as admin for future sessions. You can run your FL studio as administrator by right clicking on FL Studio >
Run as Administrator. 

In FL studio the plugin gives a wrapper error / loads incorrectly / gives other errors
Please make sure the system files are located in ProgramFiles(x86)/GenesisPro folder. Moving these files will result in plugin working incorrectly.
If the files are not moved by user, then it could mean an incomplete install, caused by the installer. 

Regarding download and installer related issues
At the moment due to the problems to our servers you may experience one or more of the following issues: 

Download does not start

Download is slow

Download gives errors / it stops

Installer Setup is corrupt

No .dlls in C:\Program Files (x86)\Steinberg\VSTplugins 

Incomplete installation of system folders

These will be fixed in the hotfix update – Please bear with us while we work on these issues.

Regarding serial key issues
The serial key authentication issues are also caused by our servers at the moment. 

No serial key issued after order

Serial key authentication failure during install

Serial key authentication failure in DAW after install

The serial keys (if issued correctly) can be found in your order details. If you haven’t received an email after your order, please go to your account (by left clicking on your name,top right corner), go to ORDER HISTORY AND DETAILS and click on DETAILS. This will open up your order page where you can find your serial key and your download link (only on desktop, not on mobile).

For those who do not have a serial key in their order details and/or no download link – this will be fixed with our hotfix update.

Picasso Mode 
The Picasso Mode has bugs that can affect the knobs and their positions. Therefore, we advise to hold off on using the Picasso mode until we roll out the hotfix. 

Confusion about 64-bit / Mac
At launch we did include our own 64-bit Jbridged version in the installer (hence it being mentioned in the readme), but removed it later on as it was too unstable. The customers had better success using Jbridge v1.75 from the Jbridge website. We are working on offering Jbridge with the Genesis,

however we need time and testing before we can release it. It is one of our priorities and we hope to offer you a Genesis Jbridged version as soon as possible. 

One of our goals is also bringing Genesis to Mac. However, this may take a while due to the complexity of the issue. 

Password Reset issues / extra content for pre-registered users
We noticed that some of the accounts that pre-registered are having issues with resetting their passwords. For those users we advise to create a new account (try registering the already registered email address first). Due to the amount of pre-registers we decided to include the extra content for ALL our users. The extra content is the extra skin package that can be found in Picasso Mode. 

We hope to have the hotfix ready within 2 weeks time. Thank you for your understanding and patience. 

Kind Regards,

Ummet Ozcan / Oz Soft

[JoeGBradford]

Great! All sorted then ?

[simon]

At least they are owning the issues and communicating - better than many other software companies ?