Sound dissapear in cakewalk

[mats]

Hi, i'm having this problem when i'm playing guitar with amp sims plugged in my focusrite 2i4, everything is ok then suddenly the sound cuts and goes off, i can still see the waveform in cakewalk but nothing sounds anymore, and also the WHOLE sound of the pc is off, i mean youtube, the media player etc, i need to unplug the focusrite and plug it again to solve it

Other times instead of the sound going off cakewalk closes suddenly, is really annoying

Edited March 17, 2020 by matias

[mats]

nobody????

[tecknot]

Hi matias,

Sounds like your sound issue is with your interface or perhaps your output cables.  As for the sudden crashes, I would contact Bandlab tech support.  Do you have a crash dump file?

Kind regards,

tecknot

[mats]

On 3/19/2020 at 12:53 PM, tecknot said:

Hi matias,

Sounds like your sound issue is with your interface or perhaps your output cables.  As for the sudden crashes, I would contact Bandlab tech support.  Do you have a crash dump file?

Kind regards,

tecknot

sorry for the delay, here's the dump

JACKSON 2020 black 5_03142020_002542.dmp