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My sounds are showing up in IK Product Manager now. Downloading. Looking up! Thanks, @IK Multimedia

I contacted support early Monday morning, so hopefully they’ll have something soon. Thanks @IK Multimedia for the update here.

That’s bizarre and unfortunate. Hopefully it’s sorted soon.

@Pan D, same. I’ll ask for a refund if support can’t sort it out. Hopefully, they’ll sort it out reasonably quickly! I’m wondering if the problem relates to those of us with Max v1. Not sure, but it’s frustrating.

Has anyone who bought Humble Bundle Tier 4 gotten SampleTank 4 MAX v2? I bought it after the change that included MAX v2 and only received Standard along with the listed libraries. IK support told me to logout/login to IK Product Manager, but that doesn't solve the missing libraries. For me, since I had MAX v1, this is most evident with the missing 12 Syntronik libraries that are included in MAX v2. The Humble Bundle Tier 4 is listed in my IK account with the correct serial number and the standard Sampletank lists that the Humble Bundle sound libraries should be included within IK Product Manager, but they aren't actually available. I've contacted support twice, reinstalled IK Product Manager on a completely different computer, and tried several other things, but it seems like the content simply isn't there... Until/unless they fix it, I basically received nothing I wanted from the purchase since I already had MAX v1. I'm curious if I'm the only one with this issue.