IK Multimedia

Sorry I was away for a bit but I have the master sheet for the upgrade eligibility (since I created it under the parameters given for the upgrade policy) and honestly have no idea where they got that wording as it is quite different than what we have. Basically for the TONEX Upgrade (we don't have a crossgrade) TONEX SE is the qualifier. It needs to be something in the family of products to be eligible basically. Here are the lists for TONEX (standard) and TONEX MAX: TONEX MAX Upgrade TONEX SE TONEX: TONEX Upgrade TONEX Upgrade TONEX SE That said, I've alerted the sales reps who handle the various and sundry dealers to make sure they've clearly explained the eligibility to their dealers. But also, I may have to request that perhaps AmplITube family products could be considered qualifiers in the future. I make no guarantees or promises of the result but if it makes sense to me (and it does) I should be able to at least make a case for it.

It is 69.99 currently on our site.

The upgrade is the same product, you are shown the version for which you qualify when you are in our store. I guess the difference in what the license is called may be important to someone who may want to resell their plug-ins later, so I see that but note it is the same exact set of plugins.

Yes, we'll have them use the proper name for the product that is on sale which will help. I appreciate you bringing this to my attention so I can have our sales reps wrangle in their dealer listings. We provide the TONEX Upgrade SKU for the promotion, unfortunately their listing has incorrect information but will be corrected.

Never mind, I found it in the FAQ. You took a shot of the crossgrade section of the FAQ. The promotion is TONEX Upgrade. The Upgrade section of that same FAQ says:

"Within a family of products" is correct. TONEX SE is the only other paid version of TONEX so that is what qualifies. What is the URL of the first screenshot? I can have that corrected.

Their qualification criteria is not correct, I will have our reps talk to them. TONEX SE qualifies you for the upgrade pricing.

It is included per https://www.ikmultimedia.com/products/axeio/index.php?p=apps The dropdown is additional bonus SE titles.

One SE that is not on sale here (seed has been planted, I'll see what I can do ) but it is still worth noting is TONEX SE which is the lowest-cost option to unlock unlimited User Tone Models in ToneNET instead of the hard limit of 20 in CS.

Only new purchases are eligible to unlock group buy free items, this policy has been in place for the last couple/few. But the T-RackS 5 MAX advice is solid.

I knew I should have bought every Tone Model from Sultans of Stomp before they went away 🥲

Sorry about that, can you please let me know what your ticket number was? Sourcing a knob shouldn't be rocket science even if they could get you the right specs and some suggestions for third party replacement. Edit - in the mean time you might want to check out https://stompboxparts.com/knobs/mxr-style-knob/ though it might be the larger size at https://stompboxparts.com/knobs/large-mxr-style-knob/ (but either should work, I just don't know which is the exact same size at this moment)

€/$ We're giving €/$100 off here to a specific set of customers who are interested in TONEX enough to have MAX but do not have the pedal (actually you should also be able to use it if you want a second one), but if you'd like to use your JamPoints you don't have to apply the coupon and get it for as low at ~280 using the maximum amount of JamPoints if you have them too. JamPoints are good for all hardware and software with few exceptions: Anything that is on promotion/intro pricing under €/$99 cannot use them. You can use them, for example, on Total Studio 4 MAX which is currently on sale so you can save even more using your JamPoints there.

It is a code for people who have TONEX MAX. If you have TONEX standard/full you can use TXPD50 for $50 off.

The software only is 99.99 upgrade from ARC 3, not for anyone. If you don't have ARC 3 (or Total Studio 3.5/4) the price is 199.99. Anybody who has the qualifying products will see 99.99 pricing automatically on the site as we show you your pricing when logged in. For the ARC Studio hardware (which includes ARC 4) the upgrade is for registered users of ARC (any version with mic), iLoud MTM or Precision. I have inquired about the "with mic" portion though as folks may have picked the MEMS mic up separately and technically you can use any measurement mic with ARC 3. Not sure what the answer will be but I've pushed that up the pole.