Ashwin Rao

Hi there, Happy to assist. If these crashes generate a .dmp file, please send in a request via https://help.cakewalk.com/hc/en-us/requests/new Cheers!

Hi Kamikaze, We're sorry for the frustration. We've been interacting with your ticket no. 2030557, but noticed that we did not get a recent reply. Can I check with you if you've been reaching out to us via our Submit A Request or through our email at support@cakewalk.com? The screenshot above shows you're trying to file a bug report via the Help Menu. These reports will only be sent to our developers and not through support. Nevertheless, I've created a follow-up with ticket no. 2038073, and you should be able to reach out to us there. Let me know how it goes.

Hi! Could you write to us at support@cakewalk.com with your BandLab email address? We can help investigate this issue along with the BandLab project in question.

Hi there, Thanks for highlighting this issue. We've checked our records, but we did not receive a support request from your email address. We've reached out to you with your email on hand to investigate this issue further.

Hi, we've recently fixed this issue with the latest Next update. Could you try updating to the latest version via Cakewalk Product Center and try importing a project again?

Greetings, everyone! Over the past few years, we have been working hard to enhance Cakewalk Sonar and make it a more powerful and modern digital audio workstation. Now, we are excited to introduce a new free tier that makes Sonar's capabilities available to everyone. This free version is designed for both longtime users and new producers. It delivers much of the same functionality as Cakewalk by BandLab while including new features previously exclusive to the subscription version of Cakewalk Sonar. Download Free Sonar via Cakewalk Product Center This version is built to support the future of Cakewalk while remaining true to the workflow and power that producers depend on. As part of this transition, Cakewalk by BandLab will no longer offer activation renewal after 1 August 2025. Existing installations will continue to function until their activation period ends. For those seeking even more advanced tools and expanded functionality, a premium tier is available for Sonar through BandLab Membership. This premium tier unlocks additional tools and features, which you can learn more about through the announcement post. We've also updated the Cakewalk Sonar website and added a new FAQ section regarding the transition from CbB to Sonar (scroll down to the end to read them)

Happy to announce that our Sonar Help Center now supports the Japanese language. Please feel free to let us know what you think! And if there are any translation errors, please let us know via support@cakewalk.com. You can access the Help Center and change the language via the screenshot below. Or use the direct link here - https://help.cakewalk.com/hc/ja/categories/32483976563737-Cakewalk-Sonar

Hi Max, could you write to us at support@cakewalk.com? Our team will be able to better assist with this issue and will take a look at what's causing the mouse to disappear. Thanks!

We'll take note of this issue with the current Sonitus Plugin and share it with the team. Thanks for reporting!

If you're using Cakewalk by BandLab, offline activation is possible via the Cakewalk Product Center - https://help.cakewalk.com/hc/en-us/articles/900006210046-Activating-Cakewalk-by-BandLab

Hi David, apologies for the frustration. If you haven't, we'd advise you to write to us at support@cakewalk.com. We can help provide some troubleshooting steps and try recreating the issue.

Hi, Misha. I am happy to share more information regarding your concerns with future plugins and the value they might bring. We're discussing internally bringing back our old legacy plugins, such as Z3TA+2, Rapture Pro, etc., but potentially in the form of a new synth engine since we hold onto the rights to these legacy products' code. Perhaps a brand new plugin with inspiration from the old one? We also have plans to incorporate BandLab's plugins, such as AudioStretch and even AutoPitch, into the Cakewalk ecosystem as VST plugins. These are all in the works that could hopefully deliver a strong release for a perpetual license IF we decide to do so in the future, but I cannot guarantee it will be 100% as the business still makes that decision. However, rest assured that these new potential plugins, features, and revamps will all be included as a part of BandLab Membership as long as you are a subscriber. If a perpetual license does not come to fruition, we might work on a cheaper subscription pricing model just for Sonar and Next.

Thanks! I've reported it to the developers who will be looking into it.

Hi! We're sorry about this issue. It could be that you did not allow cookies when prompted while landing on the BandLab page. Enabling cookies or using an alternative browser should resolve this issue. The Black Friday sale has ended. However, we are still running experimental pricing. Annual Membership is now 44% off at $99! If you're still experiencing discount issues, don't hesitate to contact us at support@cakewalk.com.

HI! Next's release notes are currently embedded within the app itself. You will view the latest release notes once you fire up or update Next. We will check with the developers to have a dedicated link for it. There are also plans for the website to be updated to display these release notes and features. Stay tuned!

Hi! It's one of the most requested queries, and a perpetual or a product-based license/subscription is certainly being considered for Sonar and Next. We do not have immediate plans for this rollout yet, but we're optimistic as we develop these products. At present, Sonar and Next will still be a part of BandLab Membership.

Our apologies regarding this. We hope to make it possible for current subscribers to upgrade or extend their membership plans through these deals in the future. We sent the Black Friday Sale email to everyone who subscribed to our Cakewalk newsletters without filtering out our current subscribers. This is also one of our biggest sales so far, and we're actively working on improving our outreach. I've already forwarded your feedback to our internal team.

Hi! We did notice a few users experiencing this issue. Ensure that you've accepted all cookies when landing on the membership page for the discount to trigger. Alternatively, try another browser and head to https://www.bandlab.com/membership to see if that triggers the discount.

Hi! I'm so sorry for the frustration. The trial should allow you to save your work. Could you write to us at support@cakewalk.com as well? We'll be happy to get your started with Sonar.

Command Center accounts can only be accessed if you had signed up prior to 2017. It caters mostly to legacy products like Z3TA+2, Sonar Platinum, etc. New registrations have long been closed. I believe you're referring to our Product Center, which handles CbB the new Sonar and Next products and can be accessed here The product center specifically handles app updates related to CbB, Sonar, and Next. You can learn more about it here - https://discuss.cakewalk.com/topic/69413-cakewalk-product-center-version-100051/ If there are any concerns, please drop us a line at support@cakewalk.com.

We've opened up support for Sonar and Next. Please contact us via support@cakewalk.com or use this form. We will swiftly get back to you and help resolve this issue

Hi! Have you tried performing a VST scan after the update? Ensure that your scan file path is routed to the correct folders incase the new installation changes folder options. Here's our help center article for your reference - https://help.cakewalk.com/hc/en-us/articles/360034722693-Using-the-VST-Scanner

Hi Charles, We want to investigate this issue further. Could you please email us at support@cakewalk.com or use this form to provide your information? Cheers

Thanks! I'll note it and provide feedback to the team for a better flow related to suggestions for these products.

We do have a 3-day trial for first-time BandLab Membership users if you're looking into compare exportable options between CbB and Sonar https://www.bandlab.com/settings/membership