fret walker

On 6/25/2023 at 9:21 AM, bitflipper said:

Cakewalk does not discover drivers itself, but gets that information from Windows. If Windows can't see it, Cakewalk can't see it.

Good point. To fix my unrecognized interface problem, it finally worked when I went into Win 11's Settings > Audio deselected the Realtek card. That appears to be where CW gets it's driver info. My CW settings now look like yours with the Realtek ASIO greyed out and unselectable. 

I don't have a dedicated music pc, my everyday laptop doubles as my recording pc. So I wanted the sound card to work without having to connect an external interface. After CW recognized the correct device I went back into Settings and reenabled Realtek and the two audio devices now coexist like they did when I first set them up. No problems with CW coexisting with the Realtek ASIO driver as long as the correct sound device is selected. 

Here's the thread @JohnnyV mentioned. Like you I'm a long time user (I remember Greg Hendershott! and the DOS version) and Cakewalk had a conflict with a Realtek soundcard. Fixes I've used in prior versions of windows were not working. It just occurred to me that I've also recently upgraded to the latest version of CW.

I had to disable the Realtek device before I could get Cakewalk to recognize my Presonus interface. Watch the video that @JohnnyV posted. The part around the 4:00 minute mark was particularly helpful and was key to fixing the conflict. I had to disabled the Realtek device shown in the video. When I restarted CW  it couldn't see the Realtek device anymore. Then I was able to set properties in Cakewalk to use my Studio 2/6 interface. 

15 hours ago, JohnnyV said:

I hate to mention this again but if you did follow the step by step instructions you would have had your ASIO device working a long time ago. 

Starting at 4:00 minutes. Is the Presonus the audio device as shown?  If not then you go to the next step where you disable all other devices. 

Bingo, we have a winner! You're right, the video showed how to fix the problem.

I watched the section at 4:00 again. This time I tried it along with the video. 

In Settings | System | Sound I was able to disable Realtek then started CW. This time when I deselected Realtek, Presonus became ungrayed and allowed me to check it with no problems. I closed CW and restarted. Still good. I reenabled Realtek and restarted CW. Still good. Apparently what I had done was disable the Realtek drivers in Device Manager. It obviously didn't have the same effect. 

Thank you and everyone who posted for your assistance.  I greatly appreciate it! This one had me stumped. I'm sooo glad to have CW running smoothly again!

1 hour ago, scook said:

The timing master drop down entries correspond to the currently selected devices in Preferences > Audio > Devices 

Good to know.

I confirmed that the  Presonus drivers work ok in another app. So the problem is CW specific. If I get Presonus to be selectable by virtue of being the only ASIO driver that should would correct the problem in both screens.  

6 hours ago, HIBI said:

Is this grayed out state after deselecting realtek drivers (and not yet hit the Apply) ?

Why did you immediately hit the Apply button after deselecting Realtek drivers?
After deselecting Realtek drivers, without hitting the Apply, and can't select the Presonus?

Yes, after I deselect realtek, Presonus is greyed out / not selectable. I tried anyway with no luck

Correct after deselecting Realtek, selecting Presonus has no effect. The only action is to accept, apply, or cancel.  

1 hour ago, HIBI said:

I'm not sure what's really going on because there's no response to key point comments, but it seems to me that you are just misunderstanding the procedure for deselecting and selecting input & output devices in the Devices settings.
My apologies if my thought is wrong... But I suspect it is so because you wrote "When I deselect Realtek, as soon as I hit the Apply button they are selected again".

Be sure to check out Jonathan Sasor's comment below, which is also promising.

 

I'll be glad to address any other keypoint comments I've missed. I'm highly motivated to get this thing working!! ?

I've tried deleting AUD.INI and rebooting several times with no change. I wish I could manually configure the AID.INI file.

As to understanding the selection process, I was able to configure it to use Presonus months ago with the ASIO realtek driver present. It's been working without a hitch.  The problem started after I ran CW without the Presonus interface connected. Now CW does not recognize the Prosonus drivers at all. The presonus device on the Input and output devices in the Devices setting shows up greyed out and not selectable. That's why it flips.

When I try to set the Playback Timing Master and the Record Timing Master the only option is Realtek. I couldn't get a screen shot of it but thef drop downs for those two fields only show realtek as an option.

6 minutes ago, JohnnyV said:

So how can Windows recognize a driver you say you disabled and if you did follow the video uninstall the Realtek ASIO driver in the RegEdit? 
If there’s no Realtek ASIO driver then selecting ASIO in Cakewalk would only have one choice. Your interface. 
 

That sounds promising. My uninstalls of the realtek driver didn't seem to be effective. Having a registry entry still there would explain that. 

Where is section on using RegEdit to do an uninstall? I missed that and will give that a shot.  

But I'm puzzled why CW would grey out the Presonus adapter and not allow those drivers as a secondary option.

Also, Windows Media Player used to play thru the Studio 2/ 6 interface if it was plugged in. Now there's no sound thru the interface. 

3 hours ago, JohnnyV said:

If you watch the video you would have solved your problem by now. 

I did watch it, thanks for posting it. Unfortunately there was no information in the video that I'm not familiar with. I'm a retired software developer and familiar with the Win 11 audio functions. Also I have installed numerous versions CW and Sonar over the years with no real issues. 

The problem is I had a perfectly good configuration that installed correctly the first time. In fact I'm finishing up an album and in the mastering stage so it's really frustrating. It started when I opened CW without Presonus Studio 2/6 plugged in and now CW and Windows Media Player only recognize the Realtek driver. Uninstalling the Realtek driver or disabling it don't make any difference.  

2 hours ago, HIBI said:

Have you deselected Realtek drivers in the devices settings?
Is the Presonus still grayed out when Realtek is deselected in both the current input and output drivers settings?

Yes, the Presonus drivers are greyed out and CW won't let me select them. When I deselect Realtek, as soon as I hit the Apply button they are selected again. 

I've been using Cakewalk since it was just a sequencer and I've never had a configuration problem I couldn't solve. This one has me stumped. 

I noticed that spelling error too. Not sure what to make of that.

Installing the prior version of Presonus made no change. The Presonus site suggested totally removing virus software and reinstalling. I did that and got a clean install of the Universal Control which installs the drivers.

But there is no change in Audio | Devices, Presonus is still greyed out and cannot be selected. Reltek is the only option it will accept. In Driver Settings, Presonus is still not shown as an option, only Realtek in the dropdown. 

For some reason CW is no longer recognizing the Presonus driver. The only change to the system was running CW without presonus plugged in. 

The second firewall was a total surprise to me. McAfee says that it's "advanced firewall" is using Defender for inbound connections and it's only doing outbound connections. I discovered ths when I was going to try to white-list the Presonus installer and discovered there were 2 so I just turned them both off and ran the installer. I totally agree about the firewalls causing problems but when I did the original installation both firewalls were on and the installation went smoothly.

I'm starting to suspect Presonus. I did notice that I'm working with a newer version of the Presonus driver. I still have the prior version. I think I will uninstall the driver, reboot and try the install again with that one. 

Input and output both are greyed out. In Driver Settings only the Realtek comes up as an option in the dropdown list.

I started cakewalk on my laptop when I was away from my office/studio. I wanted to check a setting and didn't plan on using the audio function. Later when I started Cakewalk the cursor would keep spinning and I couldn't play any of my projects. A few google searches later I see that it is a driver problem.

I checked the driver and see that my new laptop has a Realtek card with an ASIO driver which is selected. My Presonus Sudio 26 drivers are there but greyed out. I deselect the Realtek driver, hit apply, and it just reverts back to realtek. 

I've  disabled drivers, uninstalled the realtek drivers, reinstalled Cakewalk, reinstalled the Presonus Universal Control with drivers, nothing works. I did see Presonus installer complained about McAfee firewall so I turned that off and turned off Windows Defender firewall and reinstalled. No luck. 

I would appreciate any suggestions at this point.

USB Grounding Cables have 0% dissatisfied customers ?  Their next of kin might be unhappy though.