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RICHARD HUTCHINS

Bandlab assistant crashes when I enter my e mail address!

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Hi all,

I am trying to download Cakewalk onto my new PC, using the bandlab assistant.  When I enter my e mail into the dialogue box ( before I get to my password) as soon as I hit the ampersand @ key, up pops a box of code and it all freezes. Same in Google or IE browsers...I asked Cakewalk support,  to be fair they replied quickly the first time round and they sent me a new link maybe a beta version but same thing happened. I await their reply but time marches on and I thought perhaps someone else had experienced this issue recently? 

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I can only think of 3 things that would cause this..

1- Anti virus

2- Windows update (lack there of) specifically the redistributables: C++ and/or visual.

3- Your using an old version of the Bandlab app and may need to download it directly from cakewalk (instead of the app telling you to update with an auto connection.

There is a possible 4 too.. Maybe an internet connection failure.

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1 hour ago, RICHARD HUTCHINS said:

the ampersand @ key

"&" is an ampersand symbol

"@" is an at symbol (in english at least, it's "monkey-tail" in dutch)

/pedant

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