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Max Arwood

What is the normal Support Time ikmultimedia.com

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I emailed them several times about missing sounds in Philharmonic 2, no response in over a week? Is that normal?

 

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I guess they fixed it while I was at work today.  Just kidding - Not sure what happened. It is working now.

Still - They never contacted me. 2 emails.

Thanks,

Max Arwood

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18 minutes ago, Max Arwood said:

I guess they fixed it while I was at work today.  Just kidding - Not sure what happened. It is working now.

Still - They never contacted me. 2 emails.

Thanks,

Max Arwood

I would still PM your ticket# to Peter.

Only way they will improve their support!

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Never got a number. Just a form to fill out. 

May be he will find the emails. 

 

Thanks

MaxArwood

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Posted (edited)

Just had a simple question about a product in the current group buy. 2 days to respond with a useful answer. 

Edited by balinas
Misspelled word

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If you filled out the general form, not a tech support request, a ticket number is not created and for general inquiries the response time is typically longer and it should have stated that when your entry was confirmed.  Glad to hear your issue was resolved.

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6 hours ago, Byron Dickens said:

If you didn't get a number for your support ticket, then it didn't go through. 

Exactly!!!

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16 hours ago, Max Arwood said:

General form - So not sure where the product support is?

Thanks to Everyone - All good now.

The general form is for general contact, not technical issues.  You should see categories like Computer Products, Mobile Products, etc at http://www.ikmultimedia.com/contact-support

Miroslav Philharmonik 2 would be under computer products.

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