bayoubill Posted June 25, 2019 Share Posted June 25, 2019 Thanks for any help in this matter. I lost power a few days ago and got it back today. When I rebooted my pc the sound icon said “ no audio output device is installed “ i checked control panel under sound and said the same. Its on the C drive and uninstall a program. I’ve unplugged it rebooted several times still nothing please help! Link to comment Share on other sites More sharing options...
bayoubill Posted June 26, 2019 Author Share Posted June 26, 2019 I need help figuring out how to get my PC to see my Audient iD14. I've run diagnostics and everything else I can think of but still no audio. Everything worked fine when I turned the PC off . The storm came through knocked out power and when I started the PC back up no audio device installed. Anyone have some info on this? I remember this happened once before and Jim Rosenberry did something with a bad file but it was too long ago for me to remember. Link to comment Share on other sites More sharing options...
scook Posted June 26, 2019 Share Posted June 26, 2019 15 minutes ago, bayoubill said: I remember this happened once before and Jim Rosenberry did something with a bad file but it was too long ago for me to remember. Ask Jim again and write down the solution Link to comment Share on other sites More sharing options...
bayoubill Posted June 26, 2019 Author Share Posted June 26, 2019 2 minutes ago, scook said: Ask Jim again and write down the solution Thanks for responding. I've been unable to contact him. I call him again tomorrow Link to comment Share on other sites More sharing options...
scook Posted June 26, 2019 Share Posted June 26, 2019 If the interface works outside of Platinum, try renaming %appdata%\Cakewalk\SONAR Platinum\AUD,ini and starting SONAR 1 Link to comment Share on other sites More sharing options...
Grem Posted June 26, 2019 Share Posted June 26, 2019 Power outages do funny things to electronics. Recently a power outage fried my power brick for my audio interface. But it still works over Firewire. See if your audio interface has power going to it. If it does, and Windows won't recognize it when it starts or it's plugged in, then try it on a different machine. If the same thing happens, it might have given up the ghost. Link to comment Share on other sites More sharing options...
Jim Roseberry Posted June 26, 2019 Share Posted June 26, 2019 Hi Bill, Was tied up yesterday. Give me a call today... and I'll remote-in and get the situation resolved. 😉 Link to comment Share on other sites More sharing options...
bayoubill Posted June 26, 2019 Author Share Posted June 26, 2019 Thank you SO much Jim! Link to comment Share on other sites More sharing options...
Isaac Sekijoba Posted August 27, 2020 Share Posted August 27, 2020 Was there a solution found for this problem? Link to comment Share on other sites More sharing options...
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