jonathan boose Posted April 25, 2021 Share Posted April 25, 2021 I guess since I got no response the last couple of times I raised this issue, I'll be bumping it every day for a year until I do. I get the same thing using Microsoft Edge and Opera browsers. Link to comment Share on other sites More sharing options...
Byron Dickens Posted April 25, 2021 Share Posted April 25, 2021 I don't have that problem. It all works just fine for me. There isn't anything wrong with the online documentation; it must be your browser settings. Link to comment Share on other sites More sharing options...
Canopus Posted April 25, 2021 Share Posted April 25, 2021 There seems to be a problem with mixed content on https://www.cakewalk.com/Documentation. Although the protocol used is https, some (all?) of the images to be displayed on those pages are fetched from http://static.cakewalk.com. Having parts of the web page being fetched through the unsecure http protocol is regarded as unsafe by both Chrome and Edge, so those images won’t be displayed. BandLab thus needs to encrypt all static content as well for this issue to be solved. While waiting for that to happen, one could use Firefox. It will give a warning in the address bar, but still show the images. At least, that's how it works for me. Link to comment Share on other sites More sharing options...
jonathan boose Posted April 25, 2021 Author Share Posted April 25, 2021 1 hour ago, bdickens said: I don't have that problem. It all works just fine for me. There isn't anything wrong with the online documentation; it must be your browser settings. How come I don't have a problem with any other site on the planet with either browser? Link to comment Share on other sites More sharing options...
jonathan boose Posted April 25, 2021 Author Share Posted April 25, 2021 19 minutes ago, Canopus said: There seems to be a problem with mixed content on https://www.cakewalk.com/Documentation. Although the protocol used is https, some (all?) of the images to be displayed on those pages are fetched from http://static.cakewalk.com. Having parts of the web page being fetched through the unsecure http protocol is regarded as unsafe by both Chrome and Edge, so those images won’t be displayed. BandLab thus needs to encrypt all static content as well for this issue to be solved. While waiting for that to happen, one could use Firefox. It will give a warning in the address bar, but still show the images. At least, that's how it works for me. The last time I went to use Firefox it was using RealPlayer which had hijacked my computer and which I am boycotting for life. Bandlab has to fix it so people don't have to use an unsecure http protocol JUST for their one site. People have good reasons for not lowering their security levels. Link to comment Share on other sites More sharing options...
Canopus Posted April 25, 2021 Share Posted April 25, 2021 Don’t shoot the messenger. I just explained why this happens and also why some people don't have this problem. Link to comment Share on other sites More sharing options...
jonathan boose Posted April 25, 2021 Author Share Posted April 25, 2021 8 minutes ago, Canopus said: Don’t shoot the messenger. I just explained why this happens and also why some people don't have this problem. I wouldn't equate a reluctance to use Firefox with "shooting the messenger". I appreciate your explanation. "some people don't have this problem" and many do. Is there any reasonable explanation why Bandlab can't fix this problem that no other legitimate site seems to have? Link to comment Share on other sites More sharing options...
Colin Nicholls Posted April 25, 2021 Share Posted April 25, 2021 Keep fighting the good fight, @jonathan boose 2 Link to comment Share on other sites More sharing options...
jonathan boose Posted April 25, 2021 Author Share Posted April 25, 2021 1 minute ago, Colin Nicholls said: Keep fighting the good fight, @jonathan boose 😆🤪👍 Link to comment Share on other sites More sharing options...
John Vere Posted April 25, 2021 Share Posted April 25, 2021 This is what I get when I click above links. Link to comment Share on other sites More sharing options...
Colin Nicholls Posted April 25, 2021 Share Posted April 25, 2021 Personally, I use this link: Cakewalk By BandLab Reference Guide (PDF) and use Ctrl-F to search for stuff. 1 1 2 Link to comment Share on other sites More sharing options...
Canopus Posted April 25, 2021 Share Posted April 25, 2021 41 minutes ago, John Vere said: This is what I get when I click above links. Those were only partial links, added to explain the concept of mixed content, and not links to the actual documentation. Link to comment Share on other sites More sharing options...
Byron Dickens Posted April 26, 2021 Share Posted April 26, 2021 7 hours ago, jonathan boose said: The last time I went to use Firefox it was using RealPlayer which had hijacked my computer and which I am boycotting for life. I can't help but think of my father. 40 years ago - FORTY YEARS - they messed up his order at a Whataburger. To this day, not only will he not darken the door of one, he comes unglued at the very mention of the name. Link to comment Share on other sites More sharing options...
Byron Dickens Posted April 26, 2021 Share Posted April 26, 2021 7 hours ago, jonathan boose said: People have good reasons for not lowering their security levels. Wait a minute: you say you're concerned about security but you're using Chrome? 1 Link to comment Share on other sites More sharing options...
Starship Krupa Posted April 26, 2021 Share Posted April 26, 2021 9 hours ago, jonathan boose said: I guess since I got no response the last couple of times I raised this issue, I'll be bumping it every day for a year until I do. Did you raise it via official Cakewalk by BandLab support ticket or did you raise it in a peer support forum where the vast majority of the people reading it are powerless to address the underlying issue? This forum is not the best way to get the attention of official BandLab support. If you look at the descriptions of the forums, none of them say "official Cakewalk by BandLab support." They're forums for user discussion. Sometimes the developers chime in, but that's not guaranteed. You may, if you wish, bump it every day and continue a pointless and increasingly hostile discussion about web browsers and security settings with a bunch of people for whom it's not an issue or you can take it to those who have the power to see that it gets addressed (if it is possible to address it): https://help.cakewalk.com/hc/en-us I will second Collin's suggestion regarding the Cakewalk Reference Guide. It's much more comprehensive. I'm not saying that the issue with the broken images shouldn't be repaired, but for your personal use, the Ref Guide is a better tool. Drawback: not context sensitive. 1 Link to comment Share on other sites More sharing options...
Byron Dickens Posted April 26, 2021 Share Posted April 26, 2021 1 hour ago, Starship Krupa said: Did you raise it via official Cakewalk by BandLab support ticket I'm betting "no." 1 Link to comment Share on other sites More sharing options...
jonathan boose Posted April 27, 2021 Author Share Posted April 27, 2021 On 4/26/2021 at 12:30 AM, bdickens said: Wait a minute: you say you're concerned about security but you're using Chrome? Sorry, I misspoke. I meant Microsoft Edge. Link to comment Share on other sites More sharing options...
jonathan boose Posted April 27, 2021 Author Share Posted April 27, 2021 Documentation doesn't work on MS Edge or Opera but it does on Internet Explorer. Kind of like getting there via abandoned mineshaft, but, whatever. Link to comment Share on other sites More sharing options...
jonathan boose Posted April 27, 2021 Author Share Posted April 27, 2021 (edited) On 4/26/2021 at 1:19 AM, Starship Krupa said: Did you raise it via official Cakewalk by BandLab support ticket I didn't think you guys would be so easily stumped. It also seems ridiculous to need to fill out a report ticket in order to RTFM (read that forgotten manual). Edited April 27, 2021 by jonathan boose Link to comment Share on other sites More sharing options...
Byron Dickens Posted April 27, 2021 Share Posted April 27, 2021 Works just fine on Firefox. Desktop and mobile. 1 Link to comment Share on other sites More sharing options...
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