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Mark Steffl

Bandlab Assistant Login Button Broken

Question

Strange problem, when I download/open bandlab assistant and click the login button... nothing.  The button highlights with my cursor on it but takes no action when clicked.  I've uninstalled and reinstalled multiple times with the same result. Is there an obvious reason this is happening? Any possible way to bypass the menu?  I'm running windows 8.1 64 bit.  This doesn't seem to be a common thing so any help is appreciated, very frustrating issue.

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5 hours ago, CraigColby said:

My login button don't work, and I don't have any other firewall except the windows one, and I am using ExpressVPN, and Firefox browser with the DuckDuckGo extension

Maybe try temporarily disabling ExpressVPN

On a properly configured Windows 10 machine with zero issues, Bandlab Assistant should work properly.

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On 2/1/2021 at 11:53 AM, Promidi said:

Maybe try temporarily disabling ExpressVPN

On a properly configured Windows 10 machine with zero issues, Bandlab Assistant should work properly.

After updating via the link in your first reply, making sure Windows Firewall gave full internet access to Bandlab Assistant and Cakewalk, logging into Bandlab manually via Firefox to see if that might help, and still getting nowhere, this authoritative and false statement led me to uninstall and look for something better.  But the uninstall process may help others.  When uninstalling Bandlab Assistant both 6.0.0 and 6.4.1 appeared in Add or Remove Programs.  Attempting to remove 6.0.0 removed 6.4.1, leaving a phantom 6.0.0.  Attempting to remove this phantom results in an error message that Windows can't find the uninstall exe.  But 6.0.0 is still using 211MB on the drive somewhere.  Anyway, good luck actually fixing this problem for others.

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I have this same issue, uninstall & restart three times, I have a bandlab account, bandlab assistant green login button does nothing, run as administrator green button nothing. Too many people having this problem and no fix/solution. Very frustrating.

Running a stable W10x64 19041.804 with no other issues.

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There has to be something on your system causing this.

I have not read the entire thread (TL;DR) so forgive me if this has already been suggested.

Have you temporarily disabled all antivirus programs (including Windows Defender)

Maybe try uninstalling Google Chrome (if present) and installing Firefox (Backup your Chrome profile before doing this of course)

I have never had this issue with any version of Bandlab Assistant (since its initial release in 2018 up to version 6.4.2).  This is on a PC configured as per my signature.

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Posted (edited)

Three months after this became a known issue.... Log in button still doesn't work. I have no firewall active, disabled all security, ran windows updates.... Nothing.

 

Software that works doesn't have a problem this stupid,

Edited by johnjschiller

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13 minutes ago, johnjschiller said:

Three months after this became a known issue.... Log in button still doesn't work. I have no firewall active, disabled all security, ran windows updates.... Nothing.

Software that works doesn't have a problem this stupid,

What did cakewalk support say when you contacted them?

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