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cclarry

All Kilohearts updated to 1.8.6

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Run the Kilohearts Installer to update...
it won't let me copy the release notes...but they're long

 

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Wow just updated my Windows version and lots of errors.
 

Get a pair of errors similar to these for every plugin:

Download failed for file 'C:\ProgramData/Kilohearts\cache\kfat-factory-presets.zip/ad37eed460136ab1', and no local copy is available.
Unable to open file for writing: C:\ProgramData/Kilohearts\cache\kfat-factory-presets.zip/ad37eed460136ab1.part

Could be errors are nonsense - looks like all* the snapins/plugins have presets.
*I only checked about 5 random ones, not all.
For Windows - you might want to back up C:\ProgramData\Kilohearts\cache folder before installing.

I sent KiloHearts a bug report.

Edited by TheSteven
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1 hour ago, TheSteven said:

Wow just updated my Windows version and lots of errors.
 

Get a pair of errors similar to these for every plugin:

Download failed for file 'C:\ProgramData/Kilohearts\cache\kfat-factory-presets.zip/ad37eed460136ab1', and no local copy is available.
Unable to open file for writing: C:\ProgramData/Kilohearts\cache\kfat-factory-presets.zip/ad37eed460136ab1.part

Could be errors are nonsense - looks like all* the snapins/plugins have presets.
*I only checked about 5 random ones, not all.
For Windows - you might want to back up C:\ProgramData\Kilohearts\cache folder before installing.

I sent KiloHearts a bug report.

Yep, same here, all preset related.

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re

Quote

Wow just updated my Windows version and lots of errors

Fix is to delete the Kilohearts folders and reinstall.
If you don't delete C:\ProgramData\Kilohearts\licenses  folder
you might skip the need to reregister/activate the plugin set, but no promises.
 

Here's the email I got from Kilohearts support.
++++++++++++++++++++
Hi Steven,

Thanks for reaching out. I'm sorry you're running into issues installing the update. Could you try a clean re-install? That should fix it. Here are some instructions - let me know whether this works: 

Step 1: Find and delete your Kilohearts folder. There are two possible locations as we moved things around a while ago. It's best to check for both of them and remove whatever is there.

  • Old location: C:\Users\[your_user]\AppData\Local\Kilohearts
  • New Location: C:\ProgramData\Kilohearts

Note that ProgramData is a hidden folder, so make sure you enable "see hidden files" in your file browser.

 Step 2: Download the latest version of the installer: https://kilohearts.com/data/install/_/win

 Step 3: Install as normal.

Take care of yourself and stay safe,

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