bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 nope it's still showing I bought Artist in 2019Haven't heard anything since they said my account was being reviewed early this morning Link to comment Share on other sites More sharing options...
ensconced Posted July 14, 2020 Share Posted July 14, 2020 You would think that with an invoice that would be that was needed. Your Professional version shows up and all is fine with it? Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 (edited) But it's dated Nov 2019. I think because of that they listed the registered date for Artist at Apr 2019. That's not when I registered it! No one on their forum I talked to waited this long to get something fixed Edited July 14, 2020 by bayoubill Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 (edited) according to my products Professional was registered Nov 2019. It doesn't show when I bought the license Edited July 14, 2020 by bayoubill Link to comment Share on other sites More sharing options...
kennywtelejazz Posted July 14, 2020 Share Posted July 14, 2020 11 hours ago, bayoubill said: according to my products Professional was registered Nov 2019. It doesn't show when I bought the license Could that date be when the person you bought the license from first registered ? is that the way they do it over there ? Kenny Link to comment Share on other sites More sharing options...
Starise Posted July 14, 2020 Share Posted July 14, 2020 Maybe offering a free interpretive dance in 4K would help? Second thought, scratch that idea. 1 Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 55 minutes ago, kennywtelejazz said: Could that date be when the person you bought the license from first registered ? is that the way they do it over there ? Kenny Yes Kenny, The thing is they assumed since I bought pro in Nov 2019 that I must have bought Artist in Apr 2019. How else could that be how it happened Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 I still haven't heard anything from support. This is so frustrating. Link to comment Share on other sites More sharing options...
SteveStrummerUK Posted July 14, 2020 Share Posted July 14, 2020 Sheesh, this isn't a very good advert for their obvious lack of any customer care Bill. Do they have a toll-free number you could call, just to prompt them into some sort of action? Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 Nope Steve. I don’t know any other way to contact them I posted in the forums about it Link to comment Share on other sites More sharing options...
Sheens Posted July 14, 2020 Share Posted July 14, 2020 ye could try PM Craig Anderton if they don't help you (don't know if he's still involved with Presonus though) Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 I have the receipt to prove it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Link to comment Share on other sites More sharing options...
Sheens Posted July 14, 2020 Share Posted July 14, 2020 11 minutes ago, bayoubill said: I have the receipt to prove it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS THE CAKEWALK FORUM Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 The receipt I have is from Sweetwater. It shows what I bought, when I bought it, and how much I paid for it Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 Sheens ; I apologize for my posts sorry Link to comment Share on other sites More sharing options...
Sheens Posted July 14, 2020 Share Posted July 14, 2020 1 minute ago, bayoubill said: Sheens ; I apologize for my posts sorry no Bill you're awesome. no worries...keep 'm coming ! Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 (edited) But it's ALL MY FAULT!! I have chronic amnesia I Am a maroon I Am from Louisiana I know Bapu I know Greg I could go on and on and on but that's not important right now which reminds me! I refuse to join any club that would have me as a member! Ya know there's one way to find out if a man is honest - ask him. If he says, 'Yes,' you know he is a crook. But in my case I Am desparate to have people think I don't care what people think that I don't care what people think Edited July 15, 2020 by bayoubill Link to comment Share on other sites More sharing options...
Bapu Posted July 14, 2020 Share Posted July 14, 2020 3 minutes ago, bayoubill said: I know Bapu First world problem right there. 1 Link to comment Share on other sites More sharing options...
antler Posted July 14, 2020 Share Posted July 14, 2020 @bayoubill If you have an account, have you tried Twitter? They're quite active right now (in the general sense), promoting SO5. Link to comment Share on other sites More sharing options...
bayoubill Posted July 14, 2020 Author Share Posted July 14, 2020 1 minute ago, antler said: @bayoubill If you have an account, have you tried Twitter? They're quite active right now (in the general sense), promoting SO5. I don't know anything about Twitter. Wouldn't know how I did call Sweetwater and told one of the reps there all about it. He couldn't believe I haven't gotten the upgrade. He's going to pass it on the one of the department heads and they're going to call me. Those guys at Sweetwater are great Link to comment Share on other sites More sharing options...
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