cclarry Posted March 16, 2020 Share Posted March 16, 2020 We would like to inform you on how we will move forward from this point on. Firstly here is a list of the problems that we are facing at the moment: Serial key / Download / Website: Order is paid, but no serial key is given Serial key is invalid during install or gives runtime error Serial key is valid and it installs properly, but gives error in DAW Purchase of 2+ orders but only receiving 1 key Cannot download and/or it gives errors during (stops randomly) The download speeds are very low Postal code / country issues when registering and placing an order Password reset issues The amount of Genesis Pro products that can be purchased is limited to 1. Installation: Installation/Setup file is corrupt Installer does not properly install all the necessary components Forced to install .dll in Program Files directory Digital certificate issues (windows warning about the installation being dangerous) Genesis Pro: When a project is saved and loaded, it does not load the set values properly Picasso mode bugs (not saving skins / affecting knob positions when used) Minor audio and GUI bugs Forced to run as administrator XP is not visible 64-bit pre-wrapped Jbridge version: Unstable, audio issues White / Black screen GUI (incomplete loading) Forced to run as administrator DAW cannot find the .dll Payment methods: “No payment method available” bug No alternative for regions where paypal is blocked or doesn’t work correctly (ie. Turkey, India) No alternative for Chinese customers We will solve all these issues within 4 weeks time. We listed the changes downbelow: Hotfix (Top priority, will be rolled out asap) Serial key and any related problems will be fixed. A new installer will be available Fix for being forced to run your DAW as administrator Genesis Pro bug fixes Website fixes (password recovery, postal code, no limit on amount of orders) Download fixes Other changes Jbridge: Pre-wrapped Jbridge version is removed and there will no new pre-wrapped version. We advise those to use Jbridge v1.75 from the official Jbridge website as that version is more stable and offers more settings to try. We will help you find the correct settings for your DAW Website: Forum will be added Manual will be added (will be available within 7 days) Payment methods Mastercard / Visa will be added Alipay will be added Apple pay will be added We had a tough launch, but releasing software is never easy. We learned from our experience, we promise to make it up to you and we will provide the service you deserve. Kind Regards, Ummet Ozcan / Oz Soft Link to comment Share on other sites More sharing options...
JoeGBradford Posted March 16, 2020 Share Posted March 16, 2020 Jesus! 1 Link to comment Share on other sites More sharing options...
locrian Posted March 16, 2020 Share Posted March 16, 2020 Amen! 1 2 Link to comment Share on other sites More sharing options...
slartabartfast Posted March 16, 2020 Share Posted March 16, 2020 So 100,000 beta testers at $1 is better than 10,000 beta testers at $10? 4 Link to comment Share on other sites More sharing options...
paulo Posted March 16, 2020 Share Posted March 16, 2020 Other than that I guess it went pretty well then....... 1 2 Link to comment Share on other sites More sharing options...
Menace Posted March 17, 2020 Share Posted March 17, 2020 Shoot! jBridge for 14.99€ ... https://jstuff.wordpress.com/jbridge/ Link to comment Share on other sites More sharing options...
e-cue Posted March 17, 2020 Share Posted March 17, 2020 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now