jono grant Posted February 29, 2020 Share Posted February 29, 2020 Hey there. I use UAD Apollos via thunderbolt. I have a very involved 96 kHz session that I would like to increase my buffer size of the UAD to 2048. However, if it try to set it there Cakewalk crashes. I see a message about Page fault in non page area on the blue screen of death. Any idea what's happening here? Is it RAM related? Thanks Jono Link to comment Share on other sites More sharing options...
bitflipper Posted February 29, 2020 Share Posted February 29, 2020 I'd talk to UAD. Although this can only be confirmed via a crash dump, it's most likely caused by a driver bug. Even without a dump file, an entry in the Event Viewer may give you enough information to verify this. Link to comment Share on other sites More sharing options...
Robert Bone Posted February 29, 2020 Share Posted February 29, 2020 I have seen some interfaces crash Platinum when they tried using 2048 for the ASIO Buffer Size - but setting it to 1024 seemed to work. Have you tried 1024? Bob Bone Link to comment Share on other sites More sharing options...
jono grant Posted February 29, 2020 Author Share Posted February 29, 2020 I have a ticket in to UAD for support on this, yes. I don't know much about crash dumps or event viewer or even how to access them. I am running the session at 1024 but I'll get the odd audio gap and wanted to try the next higher setting (2048) Link to comment Share on other sites More sharing options...
Robert Bone Posted February 29, 2020 Share Posted February 29, 2020 4 hours ago, jono grant said: I have a ticket in to UAD for support on this, yes. I don't know much about crash dumps or event viewer or even how to access them. I am running the session at 1024 but I'll get the odd audio gap and wanted to try the next higher setting (2048) Do you have your antivirus software either excluding the file paths to your sample libs and Cakewalk Content folders, (sometimes called Exceptions or Exclusions in the antivirus software), or you could try temporarily disable your antivirus software, and see if that helps give better stability at either 1024 or 2048. (important to turn antivirus software back on, if you temporarily had it disabled during Cakewalk sessions). Bob Bone Link to comment Share on other sites More sharing options...
jono grant Posted February 29, 2020 Author Share Posted February 29, 2020 30 minutes ago, Robert Bone said: Do you have your antivirus software either excluding the file paths to your sample libs and Cakewalk Content folders, (sometimes called Exceptions or Exclusions in the antivirus software), or you could try temporarily disable your antivirus software, and see if that helps give better stability at either 1024 or 2048. (important to turn antivirus software back on, if you temporarily had it disabled during Cakewalk sessions). Bob Bone Thanks Bob. Yeah, I actually hate anti virus of any kind. I run Spybot manually every-so-often but don't have anything else running ever. This is just immediately crashing if I try to use 2048 buffer or anything higher than 1024. I wonder if it has to do with ram allotment or page file or something like that? J Link to comment Share on other sites More sharing options...
bitflipper Posted March 1, 2020 Share Posted March 1, 2020 5 hours ago, jono grant said: ...I wonder if it has to do with ram allotment or page file or something like that? Nope. To start the Event Viewer, type "Event Viewer" in the search box next to the Start button. Under "Windows Logs", click on System. At the top of the event list, click on the "Level" column heading. That will group all the events by severity; you're looking for an entry with a red icon, labeled either "Error" or "Critical". As you click on each entry, a description will appear below the event list. I haven't seen a driver error here in years so I forget what to look for, but it'll reference either cakewalk.exe or your driver's DLL filename. Link to comment Share on other sites More sharing options...
jono grant Posted March 1, 2020 Author Share Posted March 1, 2020 13 hours ago, bitflipper said: Nope. To start the Event Viewer, type "Event Viewer" in the search box next to the Start button. Under "Windows Logs", click on System. At the top of the event list, click on the "Level" column heading. That will group all the events by severity; you're looking for an entry with a red icon, labeled either "Error" or "Critical". As you click on each entry, a description will appear below the event list. I haven't seen a driver error here in years so I forget what to look for, but it'll reference either cakewalk.exe or your driver's DLL filename. Thanks! I do see tons of errors/critical problems in the list. I'd love to learn about what this stuff is and fix it all. On another note, my original problem is solved, the Realtek sound card on my motherboard was somehow enabled and should have been disabled. I can load up 96 kHz at 4096 if I need to now after disabling it. Cheers Link to comment Share on other sites More sharing options...
Robert Bone Posted March 1, 2020 Share Posted March 1, 2020 FANTASTIC that you are running with the larger buffer. Now, get to filling it up with kewl effects! hee hee Link to comment Share on other sites More sharing options...
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