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OH NO! Crashing on startup (Win 7)


Jon White

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Hello all.  Last night my Cakewalk (latest version) started crashing upon load.  "Cake Application has stopped working", right as default template loads.

I updated it four days ago to latest.  It ran fine dozens of times since.  My coputer has undergone no changes since then.  Last night I just went to do some editing and it started doing it.  I'm in trouble! 

So I tried checking "Run as Admin" and no help.  I deinstalled and reinstalled (BandLab app), no help.  Now I finally checked tried Win7 Compatibility mode and it works!  But everything is slower (loading files/plugins, plugin scanning).

What could possibly be the issue?

Thank you all!  Details from report below:

 

Jonas

 

 Problem Event Name:    APPCRASH
  Application Name:    Cakewalk.exe
  Application Version:    25.12.0.26
  Application Timestamp:    5e02bb3f
  Fault Module Name:    Cakewalk.exe
  Fault Module Version:    25.12.0.26
  Fault Module Timestamp:    5e02bb3f
  Exception Code:    c0000005
  Exception Offset:    00000000003ca7ef
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    32a3
  Additional Information 2:    32a3eb2ac6008176cbe20397b4a7335d
  Additional Information 3:    ed06
  Additional Information 4:    ed06ae7b22aa3cc61922563ca57cf485
 

 

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1 hour ago, Noel Borthwick said:

If you send a dump file I can take a look.

We are not supporting windows 7 anymore however.

What a privilege, Noel.  Thank you.  I'm sitting on Win10, afraid to lose my trusted system operational integrity while recording a bunch this month!  But I may have to get over that.  Should I post the dump here?

With highest appreciation,

Jonas

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Hi Noel and all,

I looked in appdata\Roaming\Cakewalk and find no Minidumps folder.  The structure under Cakewalk is simply three directories:   Cakewalk Core, Library, and SONAR Platinum.  Within these are no dumps.  

I got this from the email I received today on troubleshooting.

Edited by Jon White
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11 minutes ago, Jon White said:

Hi Noel and all,

I looked in appdata\Roaming\Cakewalk and find no Minidumps folder.  The structure under Cakewalk is simply three directories:   Cakewalk Core, Library, and SONAR Platinum.  Within these are no dumps.  

I got this from the email I received today on troubleshooting.

Try   %appdata%\Cakewalk\Cakewalk Core

That's where mine is

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Well, did a global search and found "Cakewalk.exe.xxx.dmp" files in \appdata\local\crashdumps.   Odd.

Anyway, it's 9.42M MB, and won't attach!  The universe is killing me!  Thank for the help, Noel, and your response, Promidi.  Good community spirit.  I started with Cakewalk in the late eighties!

Jon

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  • 4 weeks later...

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