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Ryan IK Multimedia

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Everything posted by Ryan IK Multimedia

  1. Sound on Sound just reviewed SampleTank 4. Check out the full article here: http://bit.ly/2Hyh3Wu
  2. Thanks for your interest here, I've passed along your comment/feedback to the team to see what could be done.
  3. If you guys need to get to your content after a content update or new included instruments are released, please contact support. They can look into each case and how they can help directly. https://www.ikmultimedia.com/contact-support/
  4. SampleTank 4.0.7 has been released! Grab your download now from your User Area -> My Products section of your IK Multimedia account.
  5. I think you guys have gotten things cleared up, but just in case... To clarify, both T-RackS and AmpliTube versions of the Leslie collections work great in Stand-alone and also as plug-in inside your DAW. The Leslie collection in T-RackS is available as a single module or in the T-RackS 5 Suite when using your DAW and the T-RackS 5 Stand-alone software will also allow you to load the Leslie collection, outside of your DAW. Only one place to find out! Sign up for the IK newsletter here or track the main Group Buy page here.
  6. Thanks for your feedback. While we do like the options for users to try out any piece of gear, at anytime, as this does allow for the most customization and some users may want to say TRY just a specific cab without starting the trial on associated the amp just yet. I will be sure to pass along your comments to the team as a user suggestion to see what can be done in the future. As for the included gear, check out the full list of software here. This will help you check everything out before you receive the unit and anticipate your different options. AXE I/O gets you some great stuff. If you have any trouble getting started, don't forget to reach out to support. They are more than happy to help in anyway they can.
  7. Don't forget, each version can be demoed throughout he Custom Shop before you make a final decision on the two. Check out the FAQ here for more information and feel free to PM me with any questions.
  8. Hi All, We just wanted to chime in here with some information for anyone experiencing issues or looking into MODO DRUM. First off, we've reported this to our development team to see if there is anything we can do from our end. Stay tuned for future updates in your User Area -> My Products section of your IK Multimedia account. Now, I do want to point out that this crash seems to only occur to some users and only with the VST3 instance inside of Cakewalk -Bandlab. Other DAWs are not experiencing this issue. Any users who are experiencing issues related to their VST3 instance can switch to the VST2 instance to avoid any issues in the meantime. To enable VST2 plug-ins in Cakewalk - Bandlab, use the Preferences to disable the setting "Hide related VST2 Plug-ins" as well as "Replace if Possible on Project Load". These settings are found under the File -> VST Settings -> VST 3 Migration. Next, you may need to add in your VST2 plug-in folder. Here is a screen shot of my window. Note* As Simeon has pointed out elsewhere, you can also simply delete the VST3 plug-in instance or move it from it's current location. The default path for Windows users will be the Program Files\Common Files\VST3 folder. Hope this helps!
  9. Hey @Noel Borthwick! Thanks for the information and chiming in. We appreciate the offer for help looking into this! I'll make sure the team sees this thread. While this does not seem to affect all users, we have been able to pass this information, as well as some crash logs to the team. They are looking into this behavior as we speak. For those users experiencing issues, please feel free to use the VST2 instance in the meantime to avoid any possible issues.
  10. We've definitely seen some Brush suggestions from users. This is not an option at this time, but we have passed this along to the team. Feel free to post any new ideas in the Official Wish List for MODO DRUM. I believe brushes were posted, but any new ideas are welcome! I did get your messages and I was just about to reply. Keep an eye out on your inbox 😄
  11. Yes, this is correct. You're good to go! The download and the installation combined will take about 20GB of space, which is why we suggest having some extra room.
  12. Please make sure to reach out to support at the link below and shoot me a PM with your ticket info. https://www.ikmultimedia.com/contact-support/ Let them know as much as you can so they can look into this for you. I just double checked on my end, I can confirm Cakelwalk - Bandlab is working with MODO DRUM (VST3). The team should be able to figure this out for you. @Dave SchreierShoot me your ticket number when you can, thanks for already contacting the team.
  13. MODO DRUM, IK's first physical modeling drum virtual instrument, is now available. A sequel to our MODO BASS software, MODO DRUM brings musicians of all styles and genres a new level of customization, detail and realism for their drum tracks. Buy MODO DRUM now and get the breakthrough physical modeling drum virtual instrument before the introductory pricing ends! As of September 2019 MODO DRUM pricing will be: regular version $/€399.99; crossgrade $/€299.99.
  14. Hey Guys, The SampleTank 4.0.6 update is up for those of you who haven't updated. It is suggested all users update their sound content and software to use the latest version. This includes the following changes. Download your files from your My Products section of your User Area. What’s new in SampleTank v4.06* Added new Pedal Steel Guitar Instrument (available for MAX and Standard only) Fixed missing Record option in Strummer Fixed SampleTank 3 instruments recalling as corrupt files Fixed an issue with overlapping MIDI notes not always triggering in a DAW Fixed SampleTank 4 drums not loading completely on macOS 10.10.5 Transpose in Strummer resets note properly now A Sound Library Update 1.5 is available. This adds a new set of String instruments with key-switchable articulations (MAX only) and improves loading times of Guitar instruments. @Dave Schreier @Matthew Sorrels & @Promidi I see a couple comments on some 'clicks' added from the update. Please reach out to support for any of these issues, they can take a look into what you're experiencing. Please do note the SampleTank 4.0.6 update and Sound Content Updater1.5 should not have affected any SampleTank 3 sounds. If you noticed, the sound content updater download's content only included SampleTank 4 sound files (Instruments/Samples/Multis). There were no SampleTank 3 sounds changed with this update. If you can pass some specifics to the team, they can look into each of your issues. Unfortunately, posting here may not get you the best resolution. While we do look at forums to see what we can do help our user base outside of traditional means, this is in no way a technical support forum. As always, feel free to PM me your ticket number, I will make sure your ticket is flagged and taken care of in a speedy manner. @Dave Schreier make sure to shoot me a PM with your ticket number when you can.
  15. Hey Marc, Let's see how I can answer these for you 1) MODO DRUM is designed to use it's own grooves at this time. Third party MIDI files can be played back through your DAW, but importing third party grooves is not an option currently. 2) While I know the answer is yes, I would suggest staying tuned to the IK news letter for future developments on these. https://www.ikmultimedia.com/newsletter/ 3) There are 3 cymbal sets (IK, Elegance and Vintage) that include one ride cymbal each. I've passed your comment to the team to be addressed. 4) The 8 convolution based reverb options (Rooms) will have control for individual element levels and overall level control. There will be no individual parameter control. Check out the Mixer/FX video above for some insight on how everything works. The MODO DRUM product page also has some great video content: https://www.ikmultimedia.com/products/mododrum/index.php?p=media 5) There will be an option to save user presets for the different offered FX, but no presets will be included.
  16. Hi All, Thank you for those who reached out to support. The team was able to identify the issue posted here with overlapping MIDI notes. This should be resolved in the next update, stay tuned.
  17. Sorry to hear you're having issues with the Steel Drum. While I do recall an issue related to this instrument in an older version of SampleTank 3, this should be resolved in SampleTank 4. If you have a ticket in regards to your Steel Drum issue, I would be more than happy to take a look and see how I could escalate it. Shoot me a PM with your Ticket #. If you need to open a new ticket, feel free to do so at the link below. https://www.ikmultimedia.com/contact-support/
  18. Hey Guys, We thought we'd chime in here and address some of the concerns pointed out here. For those of you with issues loading newly saved SampleTank 3 instruments in SampleTank 4.0.5, we are working on a fix as we speak. Feel free to roll back to version 4.0.4 using your IK account's My Products section, or keep an eye out for the next update here as well. This update should be coming soon. Keep in mind this issue does not affect SampleTank 4 instruments or existing sessions, but only older SampleTank 3 sounds being saved again in 4.0.5. For anyone with this reported "MIDI repeating issue", I would urge you to reach out to support to give them all of your information. While I do see a posted issue in regards to VERY short MIDI Note On messages being skipped over in some DAWs. This was only for notes below 1/64 values, and only for some DAW users so many of you will never see this behavior. https://www.ikmultimedia.com/contact-support/ Just a note to all. Any issues with our products should be reported to support for the best action. Once a support ticket is open, feel free to let me know in a PM.
  19. Technically there are only 16 MIDI channels, correct. I was referring to the fact that some companies I've personally used start the count at 0 which leads to the number going to 15. Sorry for any confusion with my reply. Checking your product's user manual I do see the option to assign MIDI channels to your different controls. Check out page 6 and on or Section 4 "Introduction to programming options". Hope this helps! PS. If you still need any extra assistance, as mentioned, our team is more than happy to help. Feel free to reach out at the link below. https://www.ikmultimedia.com/contact-support/
  20. @Sidney Earl Goodroe, I cannot say there is a bug or common issue with the SampleTank 3 MIDI Channels. In both stand alone and DAW use, MIDI Channels are working properly. I just double checked myself. Make sure your keyboard's knobs, sliders, and faders do not require additional set up to change MIDI Channels. Try setting your MIDI Channel to "0" on your keyboard, some companies offer 0 - 15 as opposed to 1 - 16 for the 16 available MIDI Channels. Please reach out to the support team if you need any extra help: https://www.ikmultimedia.com/contact-support/
  21. Check out the Crossgrade Crunch going on now at the link below. While it's not just for the MESA/Boogie collection, there is a great AmpliTube option offered. Stay tuned for more deals in the IK news letter too. Sign up here. https://www.ikmultimedia.com/news/?item_id=7876
  22. That does sound odd. I would check in with support here. Send me a PM with your ticket number once opened, and I'll make sure the team gets to you as soon as they can. In the meantime, you can try these quick suggestions which may help. Remove all paths in SETTINGS > SOUND CONTENT Add in only your SampleTank 3 path Restart SampleTank 4 Once you see your SampleTank 3 sounds available, add back in your SampleTank 4 sounds One other quick point to check. Both the SampleTank 3 and SampleTank 4 sounds should be installed to their own separate directories. Make sure that your SampleTank 4 sound content path does not include any SampleTank 3 sounds. When looking at your SampleTank 4 sound content path you will have both an Instruments and Samples folder. Make sure these include only "SampleTank 4" folders. This is all you should see here. Inside these folders are your SampleTank 4 instrument and sample files.
  23. We did release the updated list shortly after this original list. This was released with an extension for pre-orders, so users should have been able to see the full list of sounds for SampleTank 4 in time for pre-order pricing. It is understandable that this and the comparison lists could have been missed, so if you'd like to see what we can do I'm always willing to help.
  24. Glad to hear everything is working! 😄 We did get the list of sounds up for the pre order pricing, but just in case you missed it, you can check out the full list below. Scroll to the bottom of this page. https://www.ikmultimedia.com/products/st4/index.php?p=versions&utm_source=forum&utm_medium=link&utm_campaign=sampletank4 For anyone who is updating to SampleTank 4.0.4, make sure to get the sound content updater version 1.3! This is under the 'Sounds Downloads' list under SampleTank 4 in your User Area -> My Products .
  25. Agreed! Simeon did an excellent job on this. Sorry to hear you missed out on the intro pricing. If you'd like any help figuring out the best way to upgrade, feel free to shoot me a PM with your IK user name, and I can see what I can do to help. I can check into any upgrade or crossgrade pricing you may qualify for and how many Jam Points you can use to discount your software. To stay up to do date with our latest products and promotions sign up for our mailing list here. I do want to assure you in the meantime that SampleTank 4 is ready to go. With the latest updates in Version 4.0.4, we've fine tuned everything for optimal performance. Feel free to read more on the SampleTank 4.0.4 update here.
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