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Ryan IK Multimedia

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Everything posted by Ryan IK Multimedia

  1. Use the routing matrix in the upper left hand corner, then the pans in the mixer. There is both options for stereo input and output. I've demonstrated in the GIF below. Notice options 2 & 6 offer the option to switch between multi mono and stereo. If you're looking for a delay with stereo output, check out the RACK Digital Delay model. This offers a basic stereo option, doubler option, LCR, LR, and mono option.
  2. Syntronik is a SampleTank 3 instrument to be installed to the SampleTank 3 directory. This will be separate from the SampleTank 4 directory. See this FAQ here.
  3. As long as you've downloaded all of your sounds from your User Area -> My Products section of your IK Multimedia account you should be good to go. I just checked the OXa and it should only have 14 Arpeggio related presets. Keep in mind though, there are a lot of Arpeggiator presets included. These can be used with any instruments in Syntronik for some unique sounds. use the LOCK next to the Arpeggiator preset name to retain he Arpeggiator setting while changing through instruments. Syntronik sounds should appear in both. Do note, SampleTank 4 CS and Syntronik FREE have ways to select your sound content. Make sure these match. Each of these options are In the Settings menu of the programs.
  4. We also have a promotion on the IK website for anyone having issues getting their hands on the product from JRR. From May 22nd through June 2nd, take 70% off of IK's powerful mastering software, Lurssen Mastering Console for Mac/PC and the in-app purchases for Lurssen Mastering Console for iPhone/iPad. Read more here. Also, I figured you guys would appreciate our most recent video on LMC where we go over everything from signal flow to transferring projects between platforms. Enjoy!
  5. Shoot me a message with your ticket number. We should be able to figure out what's going on here and get you back to making music.
  6. The Hammond B-3X software has a CABS page with a MIXER sub-section, where you can independently control the D.I, Leslie (Amp + Cab selected in the Leslie tab), and Guitar Amp (Amp/Cab select in the Guitar Amp tab). While you can't disable the cabinet from the LESLIE tab, disabling the LESLIE section from the MIXER tab will remove both amp and cab. Hope this helps! Just a side note (Sorry if it's a but OT), if you guys haven't checked out the overview and comparison with Hammond B-3X, check it out below. Great jams and he goes over how it compares to a couple alternatives.
  7. It's best to install the full Miroslav Philharmonik 2 content to make sure you have everything. For a full list of Miroslav Philharmonik 2 sounds, click here .
  8. Thanks for reaching out to support. They are looking into your case, keep an eye out for their reply. They did notice Total Studio 2 MAX is already in your account so you can get started now. See the support teams email for some steps to get started.
  9. The instruments and samples go hand in hand. The updates will include any necessary instruments and samples to update your content.
  10. The sound content will remain as is for now, but we've separated updates to make things easier for everyone. We still suggest backing up your content after downloading.
  11. For anyone interested, t here was a recent update to the way Sound Library Updates are handled in My Products for SampleTank 4. They are now in their own location and due to this, outside of the expiration period for sounds. These can be downloaded at any time. Check out the image below. I figured a couple of you here would appreciate the heads up. 🤘
  12. Sorry about that. I've fixed the link. Not sure what happened there. To clarify, support is the best route for anyone in this situation. This was just the best method from our experience with various group buys, but again, we appreciate the interest and I will pass this along. Thanks again for your support and joining the conversation here.
  13. This is not an issue. The Group Buy drop down is not designed for users to select duplicate items. While we understand the interest here and you guys are more than free to make your case here. With the influx of support from the last Group Buy due to the lack of this feature, we decided this would be the best way to make sure support is not tied up with these issues to be able to keep resolving anyone real problems a user may have.
  14. I will be more than happy to pass this over to the team. Feel free to add in any suggestions to the official T-RackS wish list here: https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=13&t=19888
  15. Correct! Thanks for all the comments on Mic Room! Glad to hear you guys enjoy it. We appreciate the interest, I've made sure to pass the comments posted here to the team.
  16. Hey Guys, just a heads up, there is a new SampleTank 4 update out. Version 4.0.8 includes a bunch of optimizations, so be sure to snag your download now from My Products. News and alerts for it should be coming shortly. Stay tuned. What’s new in SampleTank v4.0.8 •Fixed a potential crash when loading Arpeggio instruments/multis with disabled playback •Fixed an issue with Live Mode not recalling all settings in DAW projects •Fixed an issue with some London Grooves instruments not affected by Loop Manager •Fixed a potential issue with macro names overlapping each other •Fixed an issue on macOS 10.10 and Live 9 that led to a crash when automating Envelopes •Optimized instrument retrigger when changing tempo in Loop Manager •Optimized Phraser pattern playback and performance •Optimized Strummer Chords and Pattern playback and performance •Optimized Virtual Pads GUI to refresh properly with note on/off values on Windows •Live Mode: Made it easier to input Program Change values •Phraser: Patterns can be freely moved and reassigned to any note •Added scrolling to view long directory paths in the Sound Content settings •BPM-Synched LFO Rates now display fraction values in Edit page
  17. While not official, the support team has been known to reply on weekends. If a case is time sensitive, I strongly urge users to PM me their ticket number. On the topic of reactivation credits, these are only required for those who do not back up their sounds. If you do lose your backed up sounds due to a hardware failure or something of that nature, our team is more than look into each case, they've been known to be very helpful in cases where users loose their backups. Below is the support contact link. Not to be redundant, but anyone who opens a ticket can feel free to PM me their ticket number. https://www.ikmultimedia.com/contact-support/
  18. Glad to hear everything is working solid! In AmpliTube select your MIDI input as the AXE I/O. This is under Settings -> Audio/MIDI Set up. Once selected, you can turn preset control on/off in the MIDI menu toward the top of the screen. The knob doesn't need any addition set up, but if you want you can adjust the messages sent by the knob in the Control section of your AXE I/O control panel. If you think you've changed your MIDI message for the Preset knob and that may be your issue, right click anywhere in the Control section to reset your setting to default.
  19. There is no glitch New tiers announced. Full information here.
  20. New products are not normally included in Group Buys, but we do appreciate your interest in the AmpliTube Brian May collection, and I will be more than happy to pass along your comment.
  21. When you get your AXE I/O you'll get a serial number in the box. Register this online (https://www.ikmultimedia.com/registration/) or in the Authorization Manager (https://www.ikmultimedia.com/authorizationmanager/) to unlock your entry into the Group Buy.
  22. Send me your Ticket # in a PM and I'll flag your case to support. If you can't get registered in time, to help them look into your case, make sure to send them your receipt showing purchase within the Group Buy period.
  23. There is no demo at this time, but Dancetech did two more MODO DRUM videos, both based on a Queen cover. First is the song, second is the process. These might help get you an idea on the controls and sounds offered.
  24. While not the designed usage for AXE I/O and I'm not sure about your RME, ASIO4ALL would help you link the AXE I/O with other (WDM) audio interfaces devices. Mac handles aggregate devices a little better than Windows in this aspect via the Audio MIDI Set Up in Utilities, but I hope this info helps.
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