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Ryan IK Multimedia

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  1. Thanks for reaching out to support. They are looking into your case, keep an eye out for their reply. They did notice Total Studio 2 MAX is already in your account so you can get started now. See the support teams email for some steps to get started.
  2. The instruments and samples go hand in hand. The updates will include any necessary instruments and samples to update your content.
  3. The sound content will remain as is for now, but we've separated updates to make things easier for everyone. We still suggest backing up your content after downloading.
  4. For anyone interested, t here was a recent update to the way Sound Library Updates are handled in My Products for SampleTank 4. They are now in their own location and due to this, outside of the expiration period for sounds. These can be downloaded at any time. Check out the image below. I figured a couple of you here would appreciate the heads up. 🤘
  5. Sorry about that. I've fixed the link. Not sure what happened there. To clarify, support is the best route for anyone in this situation. This was just the best method from our experience with various group buys, but again, we appreciate the interest and I will pass this along. Thanks again for your support and joining the conversation here.
  6. This is not an issue. The Group Buy drop down is not designed for users to select duplicate items. While we understand the interest here and you guys are more than free to make your case here. With the influx of support from the last Group Buy due to the lack of this feature, we decided this would be the best way to make sure support is not tied up with these issues to be able to keep resolving anyone real problems a user may have.
  7. I will be more than happy to pass this over to the team. Feel free to add in any suggestions to the official T-RackS wish list here: https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=13&t=19888
  8. Correct! Thanks for all the comments on Mic Room! Glad to hear you guys enjoy it. We appreciate the interest, I've made sure to pass the comments posted here to the team.
  9. Hey Guys, just a heads up, there is a new SampleTank 4 update out. Version 4.0.8 includes a bunch of optimizations, so be sure to snag your download now from My Products. News and alerts for it should be coming shortly. Stay tuned. What’s new in SampleTank v4.0.8 •Fixed a potential crash when loading Arpeggio instruments/multis with disabled playback •Fixed an issue with Live Mode not recalling all settings in DAW projects •Fixed an issue with some London Grooves instruments not affected by Loop Manager •Fixed a potential issue with macro names overlapping each other •Fixed an issue on macOS 10.10 and Live 9 that led to a crash when automating Envelopes •Optimized instrument retrigger when changing tempo in Loop Manager •Optimized Phraser pattern playback and performance •Optimized Strummer Chords and Pattern playback and performance •Optimized Virtual Pads GUI to refresh properly with note on/off values on Windows •Live Mode: Made it easier to input Program Change values •Phraser: Patterns can be freely moved and reassigned to any note •Added scrolling to view long directory paths in the Sound Content settings •BPM-Synched LFO Rates now display fraction values in Edit page
  10. While not official, the support team has been known to reply on weekends. If a case is time sensitive, I strongly urge users to PM me their ticket number. On the topic of reactivation credits, these are only required for those who do not back up their sounds. If you do lose your backed up sounds due to a hardware failure or something of that nature, our team is more than look into each case, they've been known to be very helpful in cases where users loose their backups. Below is the support contact link. Not to be redundant, but anyone who opens a ticket can feel free to PM me their ticket number. https://www.ikmultimedia.com/contact-support/
  11. Glad to hear everything is working solid! In AmpliTube select your MIDI input as the AXE I/O. This is under Settings -> Audio/MIDI Set up. Once selected, you can turn preset control on/off in the MIDI menu toward the top of the screen. The knob doesn't need any addition set up, but if you want you can adjust the messages sent by the knob in the Control section of your AXE I/O control panel. If you think you've changed your MIDI message for the Preset knob and that may be your issue, right click anywhere in the Control section to reset your setting to default.
  12. There is no glitch New tiers announced. Full information here.
  13. New products are not normally included in Group Buys, but we do appreciate your interest in the AmpliTube Brian May collection, and I will be more than happy to pass along your comment.
  14. When you get your AXE I/O you'll get a serial number in the box. Register this online (https://www.ikmultimedia.com/registration/) or in the Authorization Manager (https://www.ikmultimedia.com/authorizationmanager/) to unlock your entry into the Group Buy.
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