Jesse Jost

@Steven de Jong it appears that a firewall or security settings may be blocking sign-in requests. Feel free to PM me if you can't get it sorted.

Hi there! Cakewalk requires activation through your BandLab account. The sign-in dialog should only appear if you haven't activated Cakewalk yet. Sign in once successfully and you shouldn't see it again. Read this topic for more info about activation. That said, it's possible you've encountered a bug or edge case scenario we need to investigate. If you're running Win 7, there are some known issues that will be addressed in the next release. Feel free to PM me and we'll get you sorted. Jesse

We created this forum, and its sub-forums, to allow for more targeted discussions and help forum members more easily find specific groups of content. We hope you find it useful! We may fine-tune things here and there to better suit actual usage, our main objective being to preserve and highlight quality information. While The Coffee House has been home to off-topic music discussion to date, we hope having more targeted forums will help promote content and discussions that are more easily accessible to new and existing members alike. As always, feedback is welcome. Thanks!

By all means please post at the top level! The top level is intended for general music discussion after all.

Michael, try signing in with BandLab Assistant, then launch Cakewalk. That should also activate you. Once you've logged in once, future activation checks should occur automatically, without requiring sign-in intervention on your part. We'll get you sorted.

Thanks for reporting. Cakewalk already attempts to refresh activation automatically, the idea being that you don’t ever need to be prompted. But there may be edge cases in which this doesn’t occur, or a regression was introduced... we’ll look into it. Jesse

Great! BA version has no effect on which Cakewalk version gets installed, so you are good to go! In Cakewalk, you can ensure that you are on the latest version by going to Help > Check for Updates.

Thanks Michael. For some reason, a vital web browser component has not been installed on your system (the Cakewalk installer should have done this). Please run this Microsoft installer then relaunch Cakewalk and attempt activation again. https://go.microsoft.com/fwlink/p/?LinkId=2124703 Jesse

@Michael Richards Can you please post a screenshot of the sign-in view? If that view has focus, it should definitely be consuming all keystrokes. Feel free to PM as well. Thanks, Jesse

Assistant sometimes fails to auto update when it’s still running in the background. Try killing task from the taskbar, then relaunch BA. If that fails, just run the latest installer manually. https://www.bandlab.com/download/assistant/windows

Thanks for the feedback @Jeroen Maesen! I can see we're on the same page BandLab library integration improvements. -Jesse

Apologies for the downtime - updates are working again across the board. Sign-in should be fine too. Thanks for reporting!

@Jeroen Maesen Sorry for the issue, as mentioned, we're working on significant updates to the publishing workflow with BandLab, expected within the first half of this year. In the meantime, you can Save As... the project in CbB, select the region you want to export, then export to BandLab. Assitant should upload as a new project. Another way would be to save the selection to file (i.e. as tracks or mix), then drag-drop the file(s) into Assistant (Assistant will create a single, new project when you drop multiple files at once). PM me if you encounter any issues or need more assistance. Thanks, Jesse

If you’re machine is connected to the Internet, this indeed happens transparently. The 99% use case is that you never need to take action here after you’ve signed in at once (I.e. upon your first install of CbB on a given machine).

Thanks for the report @Will_Kaydo. Glad you’re up and running.

For those of you having apparent installer hang issues, please try installing this Microsoft redist first: https://go.microsoft.com/fwlink/p/?LinkId=2124703 The CbB installer may be appear to be hanging while downloading this new dependency. Please let us know if installing the dependency first resolves the issue for you. EDIT: Another potential resolution, if applicable, would be to disable antivirus, in case it’s blocking the redist routine.

HI @Milton Sica Thanks for your report. Can you please try running the installer without an Internet connection and let us know if that works? Thanks! Jesse

@HIBI Have you tried this yet? This works for me:

@HIBI I'm not sure yet if there's a way to change this behavior - the default intent being to link your BL account to your forum account. Incidentally I experimented using different BandLab and forum names, and it seems you may be able to avoid having to re-enter your forum display name by keeping an instance of the forum active in your browser. That said, I have a different BandLab username than I do here, and forum username seems to stick regardless. 🤷‍♂️ Jesse

@Enrique @zakoul All add-on installers are currently working, please try again. Thanks!

Linking to help others find...

Hi all - unfortunately we had some issues with CbB updater services this afternoon. We're happy to report that systems are currently back online, so updating should work as expected. Please accept our apologies for the outage. Hope you like the new release! 🤘 Best, Jesse

Apparently we had a limit, and it wasn't enough! I'm guessing this is the first time in the history of the Internet anyone over the age of 10 has attempted to breach 50 reactions in a day. Totally understandable given the times, so it has been raised accordingly.

Hi all, Thanks for your reports on yesterday's authorization issue. We're happy to report the SG team resolved it quickly once it was diagnosed. We apologize for any setbacks or concerns the outage may have caused. This was a momentary server side issue, so no resolution was possible from the desktop side, either from BandLab Assistant or CbB. Bottom line: CbB is no longer launching as "Not Activated". Such issues are infrequent, typically affecting only fresh installations as they tend to get resolved quickly. Please note that the team is taking steps to minimize the likelihood of this reoccurring in the future. All being well otherwise, the Bakers continue to crank away on the next release - looking forward to sharing some great stuff soon to come! Have a great weekend! The Bakers