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  1. The Behringer is U-PHORIA UMC404HD. I have to play with it a little more I see several outputs in the back. Thanks for mentioning this!
  2. They used to have a direct contact several years ago but they changed their support format.
  3. I am beginning to realize that as well. I am using my Behringer now that has a dedicated power adapter, and it works flawlessly. The Quad Capture had these issues every time Microsoft released Windows 10 updates. I would have to uninstall then reinstall. However, after the lates Win 10 updates, it drops audio and won't power up. I need to spend more time with the Behringer. I can't figure out why the Main Out knob doesn't lower or raise the volume coming out of the speakers. Other than that, I'll wait to see what Roalnd says as I submitted another ticket.
  4. Thbis is the emailo address I have for Roland. Hi, The link is https://www.roland.com/backstage/support If you don't have an account, you will need to create one and then logon. There is a form you need to fill out and then submit it. They don't have an email address. Hope this helps and hope they will get you some resolution.
  5. I have an AMD laptop with Windows 8 I will try it on it to see if it works. I switched to my Behringer I have as a backup and the Behringer works fine. The only thing about the Behringer I don't like is that it doesn't have a main volume control like the Quad Capture has and the Behringer also has an external power supply. I like that the Quad capture powers up by the UBS cable.
  6. Roland pretty much told me to uninstall the driver and then reinstall it again. It worked and then started up again. They referrd me to this link for the driver. Roland - QUAD-CAPTURE | USB 2.0 Audio Interface
  7. Hi, I am using Roland Quad-Capture since 2018 as it was recommended by a few fellow Cakewalk users. It has consistently worked perfectly. Audio dropped a few times after Microsoft updates for Windows 10 installed, and I had to uninstall the driver and reinstall it again. As of the last Windows 10 update, the Roland plays audio, whether it's from an MP3, Wave, Cakewalk, YouTube, etc., and the audio drops and the Roland powers down. Now it isn't working at all. I reached out to Roland, and they said it's a driver issue. When I power down and reboot, the Roland powers up and when I attempt to play audio, it powers down again. I am curious if anyone is having or has had similar issues with the Quad Capture? Thanks in advance for your help.
  8. Hi, I clicked the option to update Cakewalk by BandLab but it shows Installing for quite some time, at least 20 minutes. The status bar went from 0 to 100% "Installing" keeps flashing. Has anyone else encountered this issue? Thanks.
  9. I had actually did that a few years ago. It's almost as if Windows 10 sees the integrated card and whenever Microsoft releases updates, it reverst to the Creative. I will have to check it again. Thanks so much,
  10. Hi, Sorry to trouble everyone. I did some checking because it bothered me that Cakewalk by Bandlab was freezing up when I opened a file on a song I recorded. At first I thought it was the last update but then I realized that Microsoft also ran updates as well. When I checked the Audi device drivers, instead of Roland Quad Capture being selected, Creative was selected. I had disabled Creative in Windows 10 but I can't remove the card because it is integrated onto the motherboard. I guess when the windows updates run, it still sees the card and defaults the drivers to Creative. Anyway, I switched it back to Roland and now the files open without any issue. Again, my apologies for not checking that first.
  11. Hi, I submitted a ticket but just curious if anyone is experiencing issues where you try to open a Cakewalk file and your Cakewalk freezes and then reboots? I am using Windows 10, and a window pops up that says something along the lines that something went wrong and the system will reboot. I was able to open files before the latest update but I ran the recent update and am now not able to open files. Thanks.
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