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Ben Staton

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  1. I had a hunch that Windows 7 display scaling might be involved, so we did some tests and managed to reproduce the problem. In Control Panel -> Appearance and Personalization -> Display, make sure you're using one of the 3 predefined options - Smaller, Medium or Larger: It's possible to use a custom setting by clicking 'Set custom text size (DPI)', but doing so seems to cause this issue. It works fine (for us, at least) if you stick with Smaller, Medium or Larger. If you try that and still have problems, try clicking 'Set custom text size (DPI)' and making sure the 'Use Windows XP style DPI scaling' option is enabled/checked (I think it's enabled by default, but worth checking): That resolved the issue in our tests. Hope it works for you too. Let us know how you get on.
  2. Mike was kind enough to forward your video, so I've seen it, and it was most helpful. A picture (well, video) is worth a thousand words indeed! Thanks again. I'm hoping to send you another build to test at some point next week 🤞
  3. Hi Michael, Apologies for the delay (so much to do, so little time!) I've been working on this over the last couple of days, and have made good progress, but there's still more to do. Leave it with me, and we'll get back to you at some point next week. Rest assured we're taking it seriously, and aim to fix it for the next release if at all possible (it seems likely at this point, but no promises). Thanks again, Ben
  4. Glad you managed to sort it! I already have some ideas for a fix to stop it happening again, which I'll hopefully find time for soon.
  5. Yes, the Alt-Spacebar trick is definitely useful for this kind of thing, Panu! Regardless of the workaround, we should really stop it happening in the first place. I've already logged a case and hope to look into it soon.
  6. One more thing - starting CbB in Safe Mode might help (hold Shift while opening a project). If that fails too, then something very odd is going on. Could you forward a screenshot after attempting to open the CV please?
  7. Now I think about it, just switching to a different screenset might sort it out too! Edit: I've logged a case so we can investigate, and maybe prevent issues like this in future.
  8. Actually, you could also replace step 4 above, with: 4. Press the down arrow key exactly 7 times. And then hit the Enter key. That'll potentially force the CV to dock itself back in the MultiDock. BTW, the Alt+Space shortcut simply opens the focused windows system menu, from which you can move, size, maximize, dock etc, hence the down arrow and Enter key steps above: I'm working on the assumption that your CV window is there somerwhere, but is off screen or otherwise obscured somehow.
  9. Very unusual. Haven't come across anything like that before. Be sure to look around for a very small, minimized CV window, just in case it somehow got itself into that state. It might look something like this (on Windows 10): If you see it, just maximize or resize it to get it back to a normal size. Failing that, instead of reinstalling CbB, there's a registry key you could delete that might get things back to normal: HKEY_CURRENT_USER\Software\Cakewalk Music Software\Cakewalk\Core\View Data\{5579470A-A148-431B-838C-89E9F081317C} It contains Console View specific data that, amongst other things, includes its docking state, size and position. If you're comfortable messing with the registry, then close CbB, delete the above value, and retry (with the usual disclaimer - always backup first, and only edit the registry if you know what you're doing). Doing so won't affect your project. If you're not comfortable doing that, or it doesn't work, this is worth a try too (be sure to follow exactly as written): 1. Start CbB and open a project. 2. Press Alt+2 to open the CV. (at which point, presumably CbB will lose focus, and you won't see the CV). 3. Press Alt+Space. 4. Press the down arrow key exactly 4 times. 5. Hit the Enter key. If you follow those steps, it might maximize the CV and allow you to move/resize it! Hope that helps.
  10. Hi again Michael, Your original post says the problem started happening when you installed 2019.09. However, I tested it in 2019.05, and I'm seeing it there too. Please can you let me know which version of CbB you were using before you installed 2019.09? Just trying to find out if it's an old, existing bug, something we introduced with the recent playlist changes, or if we're talking about different things. Thanks, Ben
  11. Thanks for the report, Michael. I've managed to reproduce the problem here, so we'll take a look. No promises, but I'll try to fix for the next release if time allows.
  12. Hi Florian, Please can you let us know exactly what you were doing when the problem happened, and which plugins you were using? We need as much information as possible to help us find the cause. Your original post suggests there are actually two separate issues? If so, please give us clear information about each. It would also be extremely helpful if you could send us a minidump file. See here for instructions: https://www.cakewalk.com/Support/Knowledge-Base/2007013262/How-to-collect-a-Minidump-file-when-your-Cakewalk-program-crashes Thanks, Ben
  13. Hi all, I've been experimenting with this, based on the the feedback here. It's not really an issue when you're showing two or more time formats in the time ruler (MBT, HMSF, etc), because you can click underneath the selection handles to set the Now Time. But there's not enough space to do that when there's only a single time format showing, so I can see how they might get in the way sometimes. Let me discuss it with Noel et al. No promises, but there may be a way to bypass/mitigate the problem. Thanks, Ben
  14. Hi Adam, Thanks for reporting this. I've been able to reproduce the problem, and we'll try to fix it for the next release. Ben
  15. I've been able to reproduce the Browser plugin layout crash. Thanks Esteban, we'll get that fixed ASAP.
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