Thank you ALL for offering assistance! I am grateful for a community of helpful people!
One of the main issues is that the user I have been working with did not remember ever setting up an account with Cakewalk or what email address would have been used to do so.
If it would be possible to do a reverse lookup for his information [authentication required, of course] - that would be great, but there does not seem to be an option of that nature.
I have contacted support@cakewalk.com and we have started working through the initial level information gathering stages... not there yet.
All that said... keep the thoughts coming! Good, bad, ugly, and indifferent - I appreciate the feedback!